Job Description

Requirements:

• Minimum of 5 8 years in a similar operations manager position
• Ability to travel between Cape Town and Gauteng on a regular cycle.
• Retail Operations qualification will be an advantage
• Ability to manage and develop a positive and productive management team.
• Exceptional leadership skills with the ability to drive and motivate performance. through effective coaching skills and people management.
• Demonstrable and strong business acumen.
• Highly organised with the ability to adapt quickly to strategic change.
• Self-starter ability to work unsupervised, manage own time and activities.
• Exceptional communicator.
• A strong understanding of e-commerce and digital marketing will be a great advantage.
• Previous multi-site area/retail management experience.

Duties and responsibilities:
Store Leadership:

• Pro-actively contribute to the formulation and direction of the retail strategy and implements projects for Retail as requested.
• Identifies under-performing stores and develop a business plan to address and manage issues effectively.
• Identifies, prioritises and pursues store acquisition, relocation and disposal opportunities in conjunction with the General Manager.
• Seeks and continuously develops own knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward.
• Excellent brand and product knowledge to improve and enhance performance and drive customer experience.

People Management:

• Clearly and concisely communicate business and business objectives to managers so that they remain well informed of business activity and of their required contribution to targets.
• Achieves exceptional customer service levels through the development and training of store staff.
• Develops an effective network of communication across the business to ensure shared knowledge and understanding of business activity
• Recruits accurately profiled store staff and ensures the full implementation of induction programmes for new store managers
• Effectively manages the performance and development of store managers to drive and maximise the sales performance throughout the business
• Manage any employee relations issues which may arise within the business, including the counselling, discipline and grievance processes
• Plans for succession in the business through the identification of individuals with potential for development and growth
• Creates a positive environment that results in employee retention and a reduction of staff turnover.

Profitability:

• Effectively manages the P&L within allocated budget in order to affect a profitable performance for each store.
• Manages payroll budgets in line with business budgetary parameters

Store Presentation:

• Liaises with the Buying and Merchandising teams regarding the supply of stock in the business to maximise stock potential
• Collates and provides constructive feedback on fast and slow-selling stock items
• Ensures that the visual presentation of all stores represents the brand image as per the directives received
• Supports the delivery of all promotional campaigns

Stock Control & Security:

• Ensures that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• Achieves stock control targets in line with company guidelines to prevent financial loss.
• Stocktake preparation, management & analysis for each store on a cycle.
• Expert level understanding of our point-of-sale system.

Customer Service:

• Supports the management of customer service activities and staff competence so as to optimise and sustain sales performance and customer satisfaction.

Event & Activation RetailEvent & Activation Retail Event & Activation Retail:

• The management, set up and operation of mobile sales at sponsored events, trade shows and brand activations working in collaboration with marketing.

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