Job Description

Job Summary
Retail Key Account Manager (CPT/JHB) Media/Marketing/Sales
Johannesburg - Gauteng - South Africa, Cape Town - Western Cape - South Africa
ENVIRONMENT:
A confident, dynamic, and digitally savvy Online Sales Key Account Manager is sought by a dynamic Mobile Specialist to join its Sales team in Cape Town or Joburg. You will focus on managing and growing key online and retail sales accounts, including eCommerce platforms, digital marketplaces, and online/offline retailers. The successful candidate will combine strategic account management with digital business development to drive online/offline sales growth, optimize product visibility, and ensure seamless digital customer experiences. This position requires a results-driven team player with strong analytical, negotiation, and digital sales skills and is looking for long-term growth with the company.
DUTIES:
Online Account Management -

• Build and maintain strong relationships with key online sales accounts, including eCommerce retailers, online marketplaces, and direct-to-consumer platforms.
• Track and analyse online sell-in and sell-out run rates, ensuring accurate forecasting and inventory management.
• Optimize digital product listings, ensuring accurate descriptions, competitive pricing, and compelling visual content.
• Monitor and improve customer ratings, reviews, and overall brand perception on online platforms.
• Address and resolve client issues promptly to enhance satisfaction and retention.

Digital Business Development -

• Identify and pursue new business opportunities to expand the companys online presence and market share.
• Conduct online sales prospecting, identify emerging eCommerce trends, and engage with digital retailers.
• Develop and implement strategies to increase conversion rates, sales velocity, and customer engagement.
• Work closely with Marketing teams to optimize digital campaigns, promotions, and search engine visibility.
• Provide competitor insights and market intelligence to inform pricing, promotions, and assortment strategies.

Sales Strategy and Execution -

• Implement data-driven sales strategies to meet or exceed online revenue and profitability targets.
• Conduct regular performance analysis of online/offline accounts, identifying key growth drivers and optimization opportunities.
• Develop and deliver digital sales presentations and business proposals tailored to online retailers.
• Ensure alignment between online sales objectives and overall company goals.
• Submit timely and accurate sales reports, forecasts, and key performance insights.

eCommerce & Digital Marketing Collaboration

• Work closely with Marketing teams to enhance visibility and sales on key online platforms.
• Collaborate on promotional campaigns, including flash sales, bundles, and seasonal offers.
• Track and analyse consumer behaviour, identifying opportunities to improve online sales performance.

REQUIREMENTS:

• Minimum of 35 years of experience in Online/Offline Sales, eCommerce Account Management, or Digital Business Development.
• Track record of 3-5 years of offline account management with proven results in growing and nurturing key account channels.
• Experience in the telecommunications, mobile handset distribution, consumer electronics, or IT hardware/software industries is preferred.
• Proven ability to meet and exceed online sales targets.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with e-commerce platforms (e.g., Takealot, Amazon, Shopify).
• Strong financial acumen and ability to analyse online sales data.
• Valid drivers license and access to reliable transportation (as needed for client meetings).

Advantageous -

• Qualification or Certification in Sales, Business Management, Digital Marketing, or a related field.

ATTRIBUTES:
eCommerce Expertise: Experience managing online sales accounts, with a strong understanding of digital marketplaces and direct-to-consumer platforms.
Sales & Negotiation Skills: Strong ability to pitch, negotiate, and close deals in an online sales environment.
Data-Driven Approach: Strong analytical and problem-solving skills, with proficiency in online sales tracking and analytics tools.
Customer-Centric Mindset: Ability to build and maintain strong relationships with online retailers and consumers.
Tech-Savvy: Comfortable working with eCommerce platforms, digital marketing tools, and sales automation systems.
Organizational Excellence: Strong Project Management skills, ability to prioritize tasks, and meet deadlines in a fast-paced environment.
Adaptability & Initiative: Proactive mindset, open to learning, and ability to navigate the evolving digital sales landscape.
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