Job Description

IT Manager

This roll entails managing of an IT team in Midrand. Responsible for the IT infrastructure and software for 140 retail stores nationally and Head Office. He/she will also be responsible for managing External software developers and driving Dev-Ops topics. Hands on IT skills are a must.

Key Responsibilities include:

• Work in close partnership with the Group Executives in full support of the strategic IT and business objective for the Group
• Participate in the development of IT strategies collaboration with the leadership team
• Develop, maintain, support, and optimize key functional areas, including but not limited to:

• Network infrastructure
• Server infrastructure
• Cloud infrastructure and services
• Database infrastructure
• Supporting data communications
• Telecommunications systems
• Effectively develop, plan, implement and maintain IT infrastructure strategies, architecture, policies, and procedures
• Build and maintain close working relationship with internal stakeholders and establish service level agreements with business units
• Acquire, deploy, and manage supplier, vendor and contractor relationships to ensure service that meets business requirements and objectives.
• Manage the operational requirements of the function which include:

• Setting priorities for the design, maintenance, development, and evaluation of all infrastructure systems including software development of in-house applications.
• Managing Software development with 3rd party developers.
• Conducting feasibility studies for various upgrade projects, improvements, and other conversions
• Defining hardware and software standards
• Regularly testing network and server performance
• Develop strategies for maintaining network and server infrastructure
• Schedule and direct activities to resolve hardware and Software problems in a timely and accurate fashion
• Establish and maintain regular reporting on the status and stability of infrastructure
• Manage the budget and operational costs for your area of responsibility
• Lead, manage and develop a high performing team to ensure the optimal performance of the function and team members
• Driving continuous improvement and self-development
• Executing and delivering on ad-hoc duties and responsibilities

Qualifications and Experience Required

• Matric with a relevant tertiary qualification
• Minimum of 10 years proven experience in an IT role with 5 years managerial experience
• Sound working knowledge of Linux, Cloud and Database administration
• Experience and sound understanding of the following principles that are essential for this role:

• Microsoft:
• Operating System Support All Desktop and Server platforms
• Office 365 Support
• SharePoint
• Exchange
• Active Directory
• Group Policy
• DNS
• DHCP
• MYSQL
• VMware ESX
• JAVA
• Linux
• VMware Site Replication
• SAN Storage
• Project Management qualification (Prince II / PMBOK / Diploma)
• Sound business acumen
• A valid drivers license

HQ Systems Administrator ADHOC Tasks

• VMware vSphere Hypervisor 8 (ESXI Host and vCenter) Administration
• Veeam Backup & Replication 12 Administration
• VeeamONE Administration
• Windows Server 2022 Administration
• Linux Administration
• Office 365 & Azure Administrator
• SharePoint Administration
• Domain user account creation
• GPO Administration
• Share Folder Security Administration on Windows Server 2022
• Sage People & Sage 300 (Accpac) Administration
• FortiGate Administration
• Ubiquiti/Unifi Switch & AP Administration
• Network Administration
• VLAN Administration
• NAS (QNAP) Administration
• VOIP Administration
• Desktop Support (Windows 10 & Windows 11)

Key Competencies

• Client-centric and focused on customer service and diversity
• Work in close partnership and engage with relevant business stakeholders (Relating and Networking)
• The ability to provide professional and expert advice on a broad range of IT Infrastructure issues
• Demonstrate sound decision-making and problem-solving abilities, together with good judgment
• Results, deadline & solution focused with a strong sense of urgency
• Implement change management initiatives effectively and efficiently
• Resilient, tenacious, and adaptable in a fast-paced and ever-changing environment
• Ability to prioritize and manage your time
• Methodical, detail-orientated & accurate
• Logical and analytical thinking
• Creative and innovate

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