Job Description

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A global leader in IT services, consulting, and business solutions, is seeking a dynamic Retail Business Relationship Manager (BRM) to lead and grow key retail accounts in South Africa. This strategic leadership role will drive client engagement, spearhead digital transformation, and deliver business outcomes by leveraging world-class services and solutions.
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Key Responsibilities:
Strategic Growth & Business Development
Own and grow a multi-million-dollar retail account portfolio
Identify, qualify, and close new opportunities across service lines
Develop industry-relevant go-to-market offerings in Retail
Define and manage the overall account strategy, planning, and forecasting
Drive innovation by advising clients on industry trends and emerging technologies
Client Engagement & Relationship Management
Act as the Executive Sponsor and trusted advisor for senior client stakeholders (C-level and Board)
Lead complex digital transformation initiatives and legacy modernization programs
Ensure outstanding customer satisfaction and continuous value delivery
Coordinate delivery across service lines ensuring alignment to client expectations
Team Leadership & Delivery Oversight
Lead and mentor a high-performing, cross-functional team (25-50+ resources across locations)
Foster a culture of excellence, inclusion, and high morale
Collaborate with delivery and solutions teams to ensure seamless execution
Build capability and solution assets tailored to the retail sector
Requirements
8+ years in technology and solution sales, with hands-on experience across the SDLC
8+ years in client/account management, ideally in a consulting or professional services environment
Proven P&L ownership and successful management of accounts ? $5M annually
Deep domain knowledge and client relationships within the Retail sector
Executive-level presence and proven ability to engage with CXO and Board-level stakeholders
Strong commercial acumen, negotiation, and strategic selling skills
Demonstrated success in driving digital transformation, ERP, CRM, Cloud, Omnichannel, and Data Analytics initiatives
Experience managing global delivery teams and cross-border client engagements
Apply Now and be part of a future-ready organization driving digital change across Africa and beyond.

Skills Required