Job Description

Job Summary
Retail Branch Manager (Microsoft Dynamics AX) (JHB) Media/Marketing/Sales
Johannesburg - Gauteng - South Africa
ENVIRONMENT:
YOUR sales wizardry, critical thinking & problem-solving ability is sought by a leading School Supplies Provider to fill the role of its next Retail Branch Manager for the Joburg division. You will lead and manage staff, manage Customer Server standards, facilitate a smooth, transparent internal branch communication process while managing inventory control and sales performance. Applicants will need a minimum of 5 years Sales experience, with a proven track record in exceeding targets including Product & Pricing knowledge and know how to enquire on Microsoft Dynamics AX system. Your own transport and valid Drivers Licence (Code 08) is essential.
DUTIES:
Lead and manage staff -

• Plan, organise and delegate work activities.
• Apply appropriate leadership styles to influence others to achieve organisational.
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Perform HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
• Ensure staff adheres to established organisational policies and procedures.
• Ensure staff perform their various duties accurately and efficiently.
• Monitor and assess staff.
• Manage ESS records for various leave types.

Manage Customer Service standards -

• Maintain a high level of Customer Service standards.
• Monitor/Implement a customer feedback system, to control and monitor Customer Service delivery.
• Evaluate customer feedback and implement changes to improve service delivery.
• Equip Sales staff with the necessary training and resources, to provide effective service delivery to customers.
• Constantly communicate any change that could impact on customer service delivery.

Manage communication in the workplace -

• Facilitate a smooth, transparent internal branch communication process.
• Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
• Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.

Manage Inventory Control -

• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
• Monitor the movement of stock into and out of retail outlet.
• Monitor the flow of daily stock transactions and documentation.
• Manage the levels of buyouts.
• Authorise all stock related journals.
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding.
• Manage and implement company policies, systems and procedures for stock-take.

Manage Sales Performance -

• Compile and propose sales budget for coming year.
• Analyse branch sales performance against approved budgetary requirements.
• Manage and implement sales strategy policies and procedures.
• Perform business calculations.
• Manage store pricing policies.

Manage all Financial and Operational aspects of Branch -

• Analyse records of sales figures and financial transactions.
• Manage and replenish cash floats for point of sale.
• Monitor and secure cash up procedures.
• Accurately record all forms of payments received on master cash up summary form.
• Reconcile/Balance all takings received against till cash up summary and cash up register.
• Run and verify POS transaction reports.
• Accurately complete deposit slips for payments received.
• Banking of all payments received and faxing deposit slips to relevant parties.
• Control and reconcile Petty Cash expenses.
• Monitor all COD transactions and payments.
• Authorise and process cash refunds for COD customers.
• Resolve and report any discrepancies relating to payments or cash received to relevant parties.
• Evaluate financial income statements against reporting requirements.
• Run and distribute daily, weekly and monthly reports to relevant person(s).
• Verify and reconcile transactions to corresponding report.
• Manage queries promptly and as per organisation policy and procedure.
• Follow-up and monitor outstanding payments and transactions.

Loss Control and Security -

• Follow-up and verify stock deficiency reports daily.
• Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure.
• Verify Credit Note against GRNs, and credit notes against daily sales journal.
• Monitor overall branch security.
• Ensure high value items are stored in a secure location.
• Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
• Monitor stock handling processes.

General Admin -

• Ensure all filing is accurately filed and kept up to date.
• Update variety of daily/monthly/quarterly spreadsheets.
• Fax/Email various documents to customers, suppliers, departments or branches.
• Update and print shelf edge labels.
• Monitor and control all pre-numbered books/documentation in the branch.

Health and Safety -

• Report non-adherence to OSH Act to Health and Safety Rep and senior management.
• Implement Health and Safety policies and procedures within the branch.
• Ensure safety of all company assets.
• Minimise threat to customers, staff and stock.

Manage Merchandise and Housekeeping -

• Implement and maintain company merchandising principles and policies.
• Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment.
• Ensure housekeeping standards are maintained at all times.
• Manage stock storage conditions and procedures.
• Ensure that store is kept neat and tidy at all times.
• Plan and manage store advertising and promotion.
• Visual displays are maintained as per promotion strategy.
• Identify slow sellers and take action to reduce prices or set promotion where necessary.

Manage Stocktake -

• Run all pre stocktake reports. Reports include stock holding report, ST outstanding stock transaction report, ST outstanding stock journal report, ST stock holding exception report.
• Process/Complete all outstanding documentation.
• Prepare store for stocktake.
• Count stock and record quantities onto scanner.

REQUIREMENTS:

• At least 5 years Sales experience, with a proven track record in exceeding targets.
• Relevant Sales or Management qualification would be an advantage.
• Own transport and valid Drivers (Code 08) Licence is essential.

Stock product knowledge. * Price list knowledge.

• Know how to enquire on Microsoft Dynamics AX system.
• Know company policy with regards to customer services.
• Product and pricing knowledge.
• Knows the services the company has to offer.
• Knows general operation of the company.
• Proficient in MS Office with excellent computer skills knowledge.
• Excellent Customer Service skills.
• Good Communication Skills are essential; person must be well spoken and fluent in both English and Afrikaans.
• Selling skills.

ATTRIBUTES:

• Problem Solving and Decision Making.
• Planning.
• Delegation.
• Meeting Management.
• Critical thinking.
• Conflict Management skills.
• Must have good telephone skills.
• Ability to listen and interpret information accurately.
• Planning and organising skills.
• Numerical skills.
• A pleasant and controlled manner of dealing with people at all times.
• An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.

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