Job Description

Retail Agent
(17391)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy(TM), and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion
Job Summary
The Sales Assistant is fully responsible and assigned to the duties of assisting the Retail Manager and Assistant Retail Manager with the day to day running and operations of the retail stores. Supervises his/her assigned duties and ensures proper delivery of high personalized service with attention to detail to maximise guest satisfaction.
Key Responsibilities

• Looks after his/her assigned guests in all aspects and ensures 100% guest satisfaction.
• Punctual. Subscribes to the shift times in the best interest of the store, resort and its guests.
• Help maintain a positive and safe working environment.
• Ensures the smooth running of all services and facilities for clients.
• Shows initiative, suggests new services and anticipates guest needs and discuss those with the Assistant Retail Manager.
• Shares knowledge and skills with other colleagues.
• Communicates guest complaints and compliments to the Retail Manager.
• Attend training sessions as assigned by the Retail Manager.

Duties and Responsibilities
Sales Generation

• Demonstrate In-Depth Knowledge of product with the aid of the LOOK BOOK.
• Plays an active role on the shop floor with merchandising and guest sales.
• Ensure timely completion of Admin Duties in accordance to orders and deadlines

Customer Service

• Follow up with team and manager to maintain and ensure constant client communication and service delivery.
• Maintain active data base and constant communication with Neo guests through follow up mails and marketing specials according to brand

Operations

• Ensure accurate and timely processing of all local paperwork, from start to finishing of the OC and PO to arrival on floor and costing of item correct
• Communicate inventory needs to management to sort business goals
• Assist in stock take and receiving
• Log accurate sales and sales logs to Head Office on a weekly basis

Merchandising and Visual

• Assure shop floor clean and tidy at all times
• Assist in/delegate change in shop floor for exciting displays
• Ensure Shop windows always clean and fresh with new ideas to show case what Neo has to offer
• Merchandise and change displays when new products enters NEO

Health and Safety

• To be aware of and comply with safe working practices as stipulated under the Health and Safety Acts as applicable to your place of work. This will include your awareness of any specific hazards.
• To report any defects in the building or equipment according to hotel procedure.
• To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Skills Required