Job Description

###

Job Advert Summary

At QWABI Game Reserve, we believe that dining is more than just a meal--it's an experience. As a Restaurant Manager, you'll take charge of daily operations to deliver service excellence, grow a high-performing team, and ensure guests leave with unforgettable memories. If you're a passionate hospitality leader who thrives in a dynamic environment, we want you on our team.

###

Minimum Requirements

A motivated, hands-on leader with a guest-first mindset Experienced in fast-paced hospitality environments (2-3 years in a supervisory role) Holds a diploma in Hotel Management or Certificate in Restaurant Operations Excellent communicator, problem solver, and team builder Knowledgeable in service standards, team development, and cost control
###

Duties and Responsibilities

Create Memorable Guest Experiences

Oversee daily restaurant operations, ensuring every service runs smoothly Uphold the highest standards of guest satisfaction Proactively handle guest feedback and resolve issues with grace Ensure impeccable cleanliness, food presentation, and readiness at all times

Lead & Inspire Your Team

Supervise and support a team of servers and supervisors Ensure staff meet grooming and professionalism standards Deliver regular training on service, sales, and safety practices Foster a respectful, team-oriented, and motivating work culture

Drive Revenue & Performance

Implement strategies to boost guest counts and average spend Train staff in upselling and guest engagement techniques Manage labour costs and productivity through smart scheduling Monitor financial performance and work toward profitability goals

Ensure Safety & Compliance

Enforce company health, hygiene, and safety policies Maintain a safe, clean, and compliant workplace Quickly address any safety risks or operational concerns

Report & Collaborate

Prepare reports to support data-driven decision-making Keep F&B Manager informed of important developments * Complete other strategic tasks as assigned