Job Description

Purpose of the role: To oversee the day-to-day operations of all F&B outlets and staff, ensuring seamless service and exceptional guest experiences, while supporting the Food & Beverage Manager in driving profitability and operational excellence across the department
Key responsibilities include but are not limited to:

• Oversee and manage all day-to-day operations within the Food and Beverage department ensuring smooth service delivery and standards
• Lead by example in upholding the ethos of hospitality and creating a warm engaging atmosphere for guests
• Plan forecast and control all food and beverage orders ensuring accurate stock management and compliance with food health and safety standards
• Liaise with suppliers and service providers to ensure the timely delivery and quality of goods
• Supervise train and motivate team members to perform to their full potential providing guidance feedback and ongoing development opportunities
• Manage employee scheduling leave and performance reporting in line with HR requirements
• Ensure effective communication between departments to maintain operational flow and exceptional service standards
• Monitor revenues and expenses to support profitability goals and ensure financial and administrative controls are followed
• Engage with guests build relationships with regular patrons and respond promptly to any service concerns or complaints
• Support the planning coordination and execution of events ensuring seamless organization and delivery
• Maintain a visible floor presence leading the team with energy professionalism and attention to detail in all areas of service

Criteria:

• Grade 12 with a post matric qualification in Food and Beverage or Hospitality Management
• Three to five years experience in a 5-star hotel restaurant or similar fine dining environment with proven leadership experience
• Strong computer literacy and sound knowledge of the Micros point of sale system
• Excellent communication skills with high English proficiency and strong numeracy with an understanding of financial controls
• Exceptional organizational and planning ability with a focus on training developing and motivating a team
• Good wine knowledge and a genuine passion for service excellence
• Motivated enthusiastic and energetic with the ability to perform under pressure and adapt to hospitality related shifts and working hours
• A positive attitude teamwork orientation and understanding of the true spirit of hospitality
• Own reliable transport and residing in close proximity to the hotel

Skills Required