Job Description

Role Overview

The Restaurant Manager will be responsible for the overall daily operations of

Nourish Casual Dining Restaurant

at Brahmanhills Hotel & Spa. This role requires a hands-on leader with strong organisational skills, a passion for service excellence, and the ability to motivate and manage a diverse FOH and BOH team. The manager will uphold Brahmanhills' standards of hospitality while ensuring profitability, guest satisfaction, and team development.

Key Responsibilities

Guest Experience & Service

Ensure that every guest receives a consistent, high-quality dining experience. Act as a visible floor presence during service, engaging with guests and resolving complaints effectively. Implement and monitor service standards in line with Brahmanhills' brand.

Operations & Administration

Oversee daily FOH operations, ensuring smooth coordination with BOH and kitchen teams. Manage bookings and walk-ins efficiently to maximise covers. Ensure adherence to health, safety, and hygiene regulations at all times. Enforce and communicate service hours and staffing expectations. Prepare and analyse weekly/monthly performance reports (sales, covers, variances).

Financial Management

Achieve monthly revenue, cost, and profitability targets. Monitor daily cash-ups and enforce zero-tolerance policy on shortages. Implement controls for stock, transfers, and wastage in coordination with procurement and finance. Identify opportunities to upsell menu items, pairings, and promotions.

Team Leadership & Development

Recruit, train, and develop FOH staff, ensuring alignment with company values and service standards. Schedule and manage rosters to ensure adequate coverage during peak service. Conduct performance reviews and initiate corrective action when necessary. Foster a positive team culture with accountability, growth, and recognition.

Collaboration with Culinary Team

Work closely with the Head Chef and Sous Chef to align menu changes, specials, and service readiness. Participate in regular scrums and planning sessions to improve workflow and consistency. Provide guest feedback on food quality and presentation for menu refinement.

Key Requirements

Minimum

3-5 years' experience

as a Restaurant Manager or Assistant Manager in a casual or premium dining environment. Strong knowledge of FOH operations, service standards, and restaurant systems. Solid understanding of financial management (budgets, stock, variance reports). Proven track record of leading and motivating teams in a fast-paced hospitality environment. Excellent communication and conflict resolution skills. Flexibility to work shifts, weekends, and public holidays as required. Hospitality diploma/certificate advantageous but not essential.

Competencies

Leadership:

Leads by example, inspires and develops staff.

Guest-Centric:

Anticipates guest needs and exceeds expectations.

Business Acumen:

Balances service quality with profitability.

Accountability:

Upholds discipline and maintains strict controls.

Adaptability:

Responds calmly and effectively to changing demands.

Benefits

Competitive salary: R17,000 - R19,000 (dependent on experience). Opportunities for growth within Brahmanhills Hotel & Spa. Training and development support.
Job Type: Full-time

Pay: R17000,00 - R19000,00 per month

Education:

Diploma (Preferred)
Experience:

Restaurant Manager or Assistant in casual or premium dining: 3 years (Required)
Work Location: In person