Job Description

Job Summary
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This is an exciting opportunity to lead and manage restaurant operations within a prestigious luxury hotel, ensuring exceptional service delivery, memorable guest experiences, and alignment with the hotel's brand and F&B offerings.
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Preferred Qualifications & Experience:
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• 3-5 years' experience in a similar leadership role within high-end or boutique hospitality

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• Formal training or certification in hospitality management or related field preferred

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• Wine service or sommelier training advantageous

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Core Competencies:
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• Operational expertise in restaurant systems, daily operations, and service delivery

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• Strong knowledge of wine varieties, food pairings, service standards, and cellar practices

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• Leadership skills with ability to develop, motivate, and inspire a team

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• Clear, assertive, and respectful communication

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• Financial acumen including budgeting, expense tracking, and cost control

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• Strong organisational skills and attention to detail

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• Guest-focused with a passion for creating exceptional dining experiences

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• Professionalism, reliability, and alignment with brand etiquette and culture

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Key Responsibilities:
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• Lead, train, and coach the service team to achieve high standards and maintain a motivated culture

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• Develop and implement strategies to deliver the restaurant vision and enhance guest experiences

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• Conduct training on SOPs, menus, wine service, and operational systems

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• Provide performance feedback and conduct daily team briefings

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• Manage operational systems including Micros Symphony (POS), Dineplan (bookings), and timekeeping systems

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• Liaise with guests regarding bookings, special requests, and bespoke dining experiences

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• Create and manage function sheets for group reservations and events

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• Conduct bi-monthly beverage and monthly operating equipment stock takes

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• Collaborate with the F&B Manager on budgeting, cost control, and financial processes

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• Identify and escalate FOH/BOH operational issues for timely resolution

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• Coordinate weekly F&B meetings and follow up on action points

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• Ensure strict adherence to health, safety, hygiene, and cleanliness standards

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Package:
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• Salary: R30,000 per month (Negotiable depending on experience)

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• Opportunity to lead operations in a prestigious luxury hotel environment

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? Please note: Due to the high volume of applications, only candidates meeting the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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