Job Description

Overall Purpose of the Position:

The purpose of this role is to manage a restaurant within the policies and guidelines of the company to build a great team, ensure customer satisfaction and profit maximization. The Restaurant General Manager (RGM) will perform hands-on work to train and develop employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Build People Capability

Facilitating restaurant training programmes and onboarding for all restaurant staff to company standard to enable them to maximise performance and realise their career potential. Coaching on the floor; give regular feedback, recognition and corrective guidance to sustain high performance. Engagement & retention: Creating a positive work environment; implement fair practices and processes, growth pathways and recognition. Performance management: Setting goals, conducting reviews, and addressing performance/IR matters promptly. Recruitment and maintaining Bench strength: Recruiting, Developing Operational Leaders and maintaining a healthy bench of developed and capable team members.

Performance Indicators:

o Employee Engagement Score.

o Bench Strength & Internal Promotions

o Training Completion & Certification

Deliver a Consistent Customer Experience

Ensuring CHAMPS and brand standards are consistently met by the restaurant team, exceeding customer expectations and achieving audit/compliance standards. Forecasting inventory, sales and staffing; develop staffing plans; manage food and supply orders to balance cost efficiency with operational needs Guiding Restaurant Manager (RM) in effective deployment planning; address obstacles during peak trading Tracking, analyzing, and identifying root causes of customer complaints, SWS performance, and operational variances; develop SMART action plans or continuous improvement plans with the Area Coach to address issues and sustain standards. Planning and executing restaurant marketing initiatives; ensuring effective execution of promotions to build traffic and grow sales Driving Customer-Focused Culture by setting the tone for a "customer-first" mindset, recognizing great service, reinforcing hospitality behaviours, and holding all staff accountable for delivering a superior customer experience.

Performance Indicators:

o CHAMPS/ROCC Audits

o Customer Complaint Resolution Rate.

o Operational Routine Compliance

Grow the Brand, Sales and Profits

Ensuring the team delivers strong sales performance, operating efficiency, and consistent business results. Managing staffing, inventory, cash handling, and other controllables while reviewing financial reports and take corrective actions to protect margins and drive cost efficiency. Ensuring restaurant facilities and equipment are maintained to brand standards through preventive maintenance and timely upgrades. Accurately complete forecasting, budgets, and action planning to deliver business results. Supporting and executing new company initiatives and track results, ensuring effective rollout and adoption by the team.

Performance Indicators:

o Sales Growth vs Budget.

o Restaurant Profitability.

o Brand Initiatives Executed Success

Ideal Requirements

Minimum Grade 12 / Matric Advantageous: Tertiary certification and/or Diploma in supply chain, Hospitality, or related field Essential: 3-5 years' management or supervisory experience in a Quick Service Restaurant_

(QSR)

_, retail or hospitality environment with proven ability to lead large teams and manage multiple shifts. Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables Proficient with MS Office_

(Word, Excel, PowerPoint, Outlook)

_ and comfortable using POS systems and operational reporting tools Excellent understanding of

CHAMPS*, food safety, health & safety compliance, and operational excellence in a high-volume environment.
Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams Willingness to work shifts, evenings, weekends and public holidays in line with business needs.

Key Personal Inherent Characteristics

Customer service oriented with ability to cultivate and sustain a "customer-first" culture. Leadership and team-building skills with excellent interpersonal and communication abilities. Conflict resolution and effective problem-solving skills. Results-driven with high accountability and resilience under pressure. Operational excellence in fast-paced environments with high attention to detail Effective time management, planning, and organizational skills. Passion for developing people and fostering a positive team culture.

Details:

Area:

Stellenbosch, Western Cape

Contract Type:

Permanent

Application Close:

11 November 2025

Please indicate in your application that you are applying for the above-mentioned position (Job title and Store).

If you have not received a response within one month, your application was most likely unsuccessful.

TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.

Meeting our employment equity goals will be acknowledged during the recruitment process.

By responding to this advert and sending your cv, cover letter and/or any other documentation, you are consenting to TradeOn processing your personal information as contained in the furnished documents. TradeOn may process your personal information for recruitment purposes for suitable posts that may arise within the organisation. You agree that you have familiarised yourself with South Africa's Protection of Personal Information Act and understand your rights and obligations under this Act

Job Types: Full-time, Permanent

Application Question(s):

What is your notice period? What are your gross salary expectations (before deductions)? Do you have management or supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts? Can you interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables? Do you have a passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams? Please elaborate?
Work Location: In person