Job Description

Overall Purpose of the Position:

The purpose of this role is to manage a restaurant within the policies and guidelines of the company to build a great team, ensure customer satisfaction and profit maximization. The Restaurant General Manager (RGM) will perform hands-on work to train and develop employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Build People Capability

Facilitate restaurant training programmes and onboarding for all restaurant staff to company standard to enable them to maximise performance and realise their career potential. Coach on the floor; give regular feedback, recognition and corrective guidance to sustain high performance. Engagement & retention: Create a positive work environment; implement fair practices and processes, growth pathways and recognition. Performance management: Set goals, conduct reviews, and address performance/IR matters promptly. Recruitment and maintain Bench strength: Recruit, Develop Operational Leaders and maintain a healthy bench of developed and capable team members.

Performance Indicators (People):

Employee Engagement Score. Bench Strength & Internal Promotions Training Completion & Certification

Deliver a Consistent Customer Experience

Ensure CHAMPS and brand standards are consistently met by the restaurant team, exceeding customer expectations and achieving audit/compliance standards. Forecast inventory, sales and staffing; develop staffing plans; manage food and supply orders to balance cost efficiency with operational needs Guide Restaurant Manager (RM) in effective deployment planning; address obstacles during peak trading Track, analyse, and identify root causes of customer complaints, SWS performance, and operational variances; develop SMART action plans or continuous improvement plans with the Area Coach to address issues and sustain standards. Plan and execute restaurant marketing initiatives; ensure effective execution of promotions to build traffic and grow sales Drive Customer-Focused Culture by setting the tone for a "customer-first" mindset, recognising great service, reinforcing hospitality behaviours, and holding all staff accountable for delivering a superior customer experience.

Performance Indicators (Operations):

CHAMPS/ROCC Audits Customer Complaint Resolution Rate. Operational Routine Compliance

Grow the Brand, Sales and Profits

Ensures the team delivers strong sales performance, operating efficiency, and consistent business results. Manage staffing, inventory, cash handling, and other controllables while reviewing financial reports and take corrective actions to protect margins and drive cost efficiency. Ensure restaurant facilities and equipment are maintained to brand standards through preventive maintenance and timely upgrades. Accurately complete forecasting, budgets, and action planning to deliver business results. Support and execute new company initiatives and track results, ensuring effective rollout and adoption by the team.

Performance Indicators (Strategic):

Sales Growth vs Budget. Restaurant Profitability. Brand Initiatives Executed Success

Ideal Requirements

Minimum Grade 12 / Matric Advantageous: Tertiary certification and/or Diploma in supply chain, Hospitality, or related field Essential: 3-5 years' management or supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts. Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and comfortable using POS systems and operational reporting tools Excellent understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment. Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams Willingness to work shifts, evenings, weekends and public holidays in line with business needs.

Key Personal Inherent Characteristics

Customer service oriented with ability to cultivate and sustain a "customer-first" culture. Leadership and team-building skills with excellent interpersonal and communication abilities. Conflict resolution and effective problem-solving skills. Results-driven with high accountability and resilience under pressure. Operational excellence in fast-paced environments with high attention to detail Effective time management, planning, and organizational skills. Passion for developing people and fostering a positive team culture.

Details:

Area: Kuilsriver, Cape Town

Contract Type: Permanent

Application Close: 22 September 2025

Please indicate in your application that you are applying for the above-mentioned position (Job title and Store).

If you have not received a response within one month, your application was most likely unsuccessful.

TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.

Meeting our employment equity goals will be acknowledged during the recruitment process.

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Job Types: Full-time, Permanent

Application Question(s):

What is your notice period? What are your gross (before deductions) salary expectations ? Are you willing to work shifts over weekends and Public holidays? Do you have 3-5 years management experience in a Quick Service Restaurant (QSR), retail or hospitality environment ? Are you able to interpret and act on P&L (profit and loss) statements, manage budgets, control labour, food costs, and other controllables Are you proficient with MS Office (Word, Excel, PowerPoint, Outlook) and comfortable using POS (point of sale) systems and operational reporting tools
Work Location: In person