Job Description

Management Level

Manager

& Summary

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls.




In financial statement audit at PwC, you will focus on obtaining reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes the auditor's opinion.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary:

Our Resource Management (RM) team ensures we have the right people for the


right jobs, at the right time, in the right places.


Resource Management works collaboratively with our business to deliver


successful people deployment solutions and build quality client teams. We play a


key role in the delivery of our People Priorities; Fair Work Access, Diversity &


Inclusion, Talent Development, and providing Career Enhancing Experiences for


our people. As the workforce of the future takes shape it's an exciting time to be in Resource Management and play a pivotal role in driving our strategy and ambitions forward.





As a Resource Coordinating Manager you'll work in partnership with stakeholders, using your continuous improvement mindset, business acumen and Management Information (MI) to inform and influence decisions. Ultimately, you'll work as part of a team of problem solvers, helping to solve business issues, and drive operational efficiency.

Qualifications / Certifications

recommended: Bachelor's degree in business administration, project management or related field

Experience required:

5 - 7 years' experience in resource planning


1-2 years managing a team of resource planners

Responsibilities of role:

Resource Management:





Lead and manage the strategic planning, allocation, and resource pools of Client Service Staff (CSS) ensuring alignment with the firm's strategic priorities and business metrics, as well as resolving unassigned clients and reallocations for new CSS joiners/leavers.


Utilise continuous planning and scheduling to meet firm utilisation targets, with a primary focus on staff leverage and peak season needs/available staff allocation.





Proactive management and monitoring of ACI vs. Non ACI statistics (during the


planning process and otherwise).


Management of key initiatives or projects for the better planning of staff.


Design and develop new processes and policies to enhance operational efficiency.





Present these new processes and applicable policies to Leadership for approval and implementation


Upload Resource Planning System (currently TalentLink) with non-chargeable


events such as training, tutoring, study leave, academies, SAICA, quality reviews, coaching, business development, internal projects, statutory holidays, firmwide closure days, admin, specific to the division.

Data Analysis and Decision Making:

Direct and oversee the analysis of productivity reports, developing strategic plans for workload balancing, utilisation improvements, and people


deployment/resourcing solutions that drive growth and profitability.


Consolidate, interpret and analyse Management Information (MI) to provide trends, make connections and spot opportunities to improve profitability and people engagement.

Communication Skills & Relationships:

Lead collaboration efforts with Resource Management professionals; share best practices, continuously improve processes, facilitate staff imports/exports (including stock counts) and secondments, and participate in team initiatives that drive operational improvement.


Drive relationships and collaborate closely with stakeholders and internal services teams to ensure alignment and integration of processes and policies, fostering strong partnerships and effective communication across all teams involved.

Leadership and Coaching:

Provide leadership, coaching and strategic direction to Resource Management


Planners as the team expands, ensuring adherence to strategic resourcing


processes and fostering professional development.


Conflict Resolution & Decision Making:


Lead conflict resolution efforts, proactively anticipating and mitigating issues to ensure smooth operations.

CSS Interaction:

Build strong relationships with staff at all levels, through daily liaisons; to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across industry/regional counterparts.


Support in conducting regular portfolio reviews with client facing staff to ensure maximum utilisation, development and fair allocation of work for each individual.

Resource Management Technology:

Lead the development and implementation of Resource Management technology, particularly TalentLink Staffing & Deployment, to support strategic assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink modules to staff, while focusing on identifying technological


enhancements for the development of new tools aimed at continuous


improvement.

Admin:

Manage resignation protocols, safeguarding accurate completion of the


termination database, ensuring that all time/expenses have been captured and


leave reconciliations for resigned staff.


Collaborate with the Payroll department to reconcile leave balances between


Oracle and the payroll system, ensuring that variances are rectified.


Prepare and consolidate various reports for the business as needed, including


utilisation/hours reports for appraisal processes, budget forecasts, and trainee/new joiners processes etc.

Skill sets required:

Solid understanding of Resource Management, including forecasting and
strategic planning, and how these elements connect to overarching business


strategy, while demonstrating commercial acumen with a critical business mindset,


using resourcing metrics and KPIs for informed decision-making


Proficiency in data analysis and storytelling through MI, interpreting findings into impactful actions. Proven problem-solving capabilities and experience in
leveraging data visualization tools such as Tableau or Power BI to present data


effectively


Exceptional communication skills in English (both written and verbal) with a
proven track record to flex, negotiate and influence effectively in high-stress


situations (while maintaining empathy and resilience); consult and manage


stakeholders with conflicting priorities, and build strong long-lasting relationships


Ability to make independent decisions and exercise excellent judgment without oversight all while being a collaborative team player Experienced in leading, coaching, and developing teams, with a proven record in strategic and creative thinking. Skilled in managing Resource Management
Seniors, providing coaching, professional development, and broader mentoring


across the function


Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions Aptitude for addressing and de-escalating concerns independently, maintaining professionalism in all interactions Ability to manage ambiguity and complex projects, think strategically, and
demonstrate agility under tight deadlines, while effectively managing multiple


deadlines, conflicting priorities, and projects


Proven track record of setting priorities and consistently meeting or exceeding
deadlines with a high level of accuracy and attention to detail, while proactively


using initiative to achieve results


Skilled at executing change management and confidently engaging with partners and staff at all levels Ability to maintain confidentiality Experience using TalentLink, Oracle, WIP and MS Office Suite (specifically Excel)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

October 15, 2025