Job Description

About us:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.
Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.
About the team:
Engineering Operations is the backbone of Luno's engineering organisation. We drive resilience, compliance, and operational excellence via our site reliability, data operations, service management, support engineering, and quality teams. At the same time, we play a critical role in strengthening Luno's global resilience strategy and incident response, with responsibilities that extend beyond engineering into organisation-wide business continuity. This role will sit at the intersection of engineering and the wider organisation, ensuring continuity, risk, and governance practices are embedded across Luno while enabling the engineering department to operate securely, efficiently, and at scale.
The role in a nutshell:
We're looking for a Resilience & Business Continuity Manager who will combine organisation-wide business continuity leadership with engineering-focused operational risk, audit, vendor, and financial governance. This role enables resilience and operational effectiveness across Engineering, reporting directly to the Director of Engineering Operations.
Your mission will be:

• Own and maintain Luno's Business Continuity Management (BCM) framework across the organisation, including impact assessments, recovery plans, and scenario testing.
• Partner with InfoSec, Compliance, and Risk to ensure regulatory alignment (e.g. DORA, ISO 22301).
• Lead annual BCM reviews, simulations, and cross-functional workshops.
• Maintain the Engineering Operations risk register and support risk owners to remediate or mitigate.
• Coordinate internal audit actions, preparing documentation and ensuring timely closure.
• Support vendor onboarding and renewals for Engineering Operations, ensuring budget approval is in place and helping to build business cases for new tools and services.
• Support the Engineering Ops Director in managing the engineering-wide budget, providing financial insights, tracking spend trends, and renewal timelines.
• Draft, maintain, and socialise engineering-wide operational policies, acting as a quality gatekeeper for documentation and audit readiness.
• Coordinate the review and governance of high-level engineering policies, ensuring they remain accurate, compliant, and aligned with operational and regulatory requirements.

A little about you:

• Strong knowledge of Business Continuity Management (BCM) standards and practices, with experience leading impact assessments, recovery planning, and simulations.
• Experience in operational risk management and internal audit processes, ideally in a regulated or technology-driven environment.
• Financial and operational analysis skills with ability to generate clear insights for leadership.
• Familiarity with regulatory frameworks such as DORA, ISO 22301, ISO 27001, SOC 2.
• Excellent communication and stakeholder management skills across executives, engineers, and control functions.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave.
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-DNI

Skills Required