Job Description

This lodge is based in North West and offers a luxurious and intimate experience, catering to a limited number of guests to ensure privacy and personalized service. The property features elegant suites, world-class dining, and exceptional attention to detail, creating an atmosphere of refined tranquility. Guests enjoy close-up wildlife encounters, fine hospitality, and a seamless blend of sophistication and authentic bush living.
Candidate Requirements:

• Minimum 2 years experience in hospitality as FOH/Reservations.
• Responsible for reservations and FOH duties
• Good Communication skills are also a must and maintaining high standards of service and hospitality to exceed guest expectations.
• This individual should also be able to assist with general administration at the lodge therefore strong administrative and organizational abilities essential.
• Coordinate bookings/reservations, check-ins, and check-outs efficiently taking and processing payments.
• Curio shop sales and monthly stock take.
• Experience on PANHospitality reservations and accounting system would be a huge advantage.
• Duties will also include hosting of guests/agents and handling guest inquiries, concerns or complaints, and special requests in a professional and timely manner.
• Good command of the English language is a necessity as they will be dealing with mostly international guests.
• Further responsibilities will be doing room checks and overseeing housekeeping department.
• Attention to detail, problem-solving skills, and the ability to work under pressure and leading by example is very important.
• Availability to work flexible hours and extra hours when required.
• Own transport

Package:

• R11 000 R14 000 p/m depending on experience.
• Accommodation: Live-in position provided with a one-bedroom house (regrettably no pets or dependents).
• Meals & uniform provided
• Work Cycle: 6 weeks on and 2 weeks off.
• Annual leave
• Medical aid (after 3 months)
• Provident fund (after 3 months)
• UIF contribution

This is a live-in position.

Skills Required