Job Description

Closing Date: 2025-09-30
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Reservations & Sales Consultant (Remote) - Luxury Pre-opening Lodge
Are you passionate about travel, sales, and delivering exceptional customer experiences? Join our client's team as a Reservations & Sales Consultant for a luxury pre-opening lodge and help create unforgettable experiences for guests while supporting conservation efforts. This remote role offers competitive compensation of R20,000 - R30,000 based on experience.
Description
We are seeking a motivated and detail-oriented Reservations & Sales Consultant to manage our client's sales pipeline, reservations, and client engagement processes. You'll play a vital role in crafting exceptional experiences for guests, ensuring smooth operations, and contributing to their vision of sustainable tourism.
Reservations Management:

• Handle enquiries and manage the sales pipeline using the Reservations System (PMS, Stripe).
• Respond promptly to client queries via email and phone.
• Coordinate customer travel arrangements, including dietary requirements, transfers, and special requests.
• Issue invoices and track payments.
• Maintain strong relationships with clients and agents through outstanding customer care.

Sales Coordination:

• Organize and manage FAM trips, educational sessions, and press trips.
• Monitor sales performance against budget, providing input for strategic adjustments.
• Conduct follow-ups on provisional bookings and post-travel engagement.

Database Management:

• Maintain accurate records using HubSpot.
• Content Management:
• Update website content, including copy and images, via the Content Management System.

Minimum Requirements
Qualifications & Requirements:

• Degree or diploma in business or tourism studies.
• Minimum 2 years of experience in African-related reservations and sales.
• Proficient knowledge of South Africa as a travel destination.
• Proactive, adaptable, and growth-oriented mindset.
• Excellent communication skills, both verbal and written.
• Strong administrative and multitasking abilities, with proficiency in Google Docs and Excel.
• Passion for travel and environmental conservation.

Who You Are:

• A problem-solver who thrives under pressure.
• A collaborative team player with exceptional organizational skills.
• Detail-oriented and committed to high standards.
• Enthusiastic about sustainability and innovative practices.

Signs This Role Is Not for You:

• You prefer highly structured and predictable tasks.
• You struggle with stress or multitasking.
• You lack strong communication or conflict-resolution skills.

Skills Required