Job Description

Job Summary
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?? is currently assisting a well-established luxury property in the Cape Winelands in sourcing an experienced ??? .
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The ideal candidate will bring a strong background in 5-star hospitality, excellent team management skills, and a passion for delivering consistently high service standards throughout the guest booking journey.
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You'll oversee the full reservations process from enquiry to confirmation, lead and support the team, manage bookings in Protel Air,
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maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders,
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handle VIP requests, and ensure clear communication across departments while maintaining high service standards.
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Requirements:
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? Minimum of 3 years' experience in a Reservations Manager role, ideally within a 5-star or luxury environment
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? Diploma or Degree in Hospitality Management, or an equivalent qualification
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? Proficient in Protel Air or similar hotel booking systems
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? Knowledge of Revenue Management principles and systems
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? Excellent communication skills and high attention to detail
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? Ability to work calmly under pressure in a fast-paced environment
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? Computer literate, particularly in MS Office and Excel
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? Flexibility to work weekends and public holidays when required
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? Must be well-presented & enthusiastic.
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? Stable employment history and contactable references.
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? It is essential that candidates reside in the Stellenbosch or surrounding area
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- On application - live out
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- Only open to South African citizens
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PLEASE NOTE:
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Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you for your understanding
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