Job Description

Reservations & Office Administrator

Jordan Wine Estate is seeking a motivated, organised, and service-focused Reservations & Office Administrator. This hybrid role is ideal for someone who enjoys both guest-facing hospitality and administrative work across HR, Skills Development, Employment Equity, and Health & Safety.

Day to day duties of the Reservations Assistant role will include but are not limited to:

The Cellar Door & The Jordan Restaurant reservations:

o Answer the phone and email requests in a professional and timeously manner.

o Manage guest bookings on Dineplan, send deposit requests.

o Ensure that The Cellar Door team is updated constantly on booking movements.

o Assist with hosting at The Cellar Door when needed.

Jordan Luxury Suites reservations:

o Correspond with guests, booking platforms and agents to collect as much information as possible on guests.

o Manage deposits and payments of stays.

o Upsell other offerings on the Estate.

o Understand Stellenbosch area to recommend dining and wine tasting recommendations to guests.

o Collect CRM notes and apply when guests return.

Day to day duties of the Office Administrator role will include but are not limited to:

HR related duties:

o Assisting and helping with both wage and salary payroll processes.

o All the administration of registers and leave forms such as gathering each department's registers weekly to check the leave forms.

o Assisting with payroll related schedules for contributions and deductions.

o Folding payslips

o Spot checking registers to ensure that registers are accurate and correct.

o Validating payroll records such as leave forms of staff.

o Responsible for all aspects of the administration of the employee lifecycle from onboarding to exiting employees.

o Posting job adverts.

o Calling candidates for information and scheduling interviews.

o Reference checks.

o Draft contracts for new employees

o Provide UI19, certificate of service and reference letters.

o Conduct exit interviews and return certificates attained during employment.

o Run and maintain staff milestones and celebrations

o Filing of employee records

Employment Equity:

o Attended bi-monthly meeting and be the liaison between Jordan and Consultant on EE matters.

o Implement policies and procedures to comply with EE standards.

Skills development:

o File Training registers and keep record of invoices

o Assist with compiling information for Skills returns

Health & Safety (OHSA):

o Schedule H&S meetings and minute for action plan.

o Book training for all departments, First Aiders, Fire Fighters and H&S Representatives.

o Ensure H&S reps deliver H&S registers and action items missing in checklists

o Check First Aid boxes.

Day to day duties of the Office Administrator (FILL IN POSITION, ONLY WHEN THE OFFICE ADMINISTRATOR IS ON LEAVE) will include but are not limited to:

o Perform tasks relating to receipt, processing and recording of orders on Pastel; customer queries; proof of delivery; invoices; and statement requests.

o Carry out clerical duties such as answering phone calls, responding to emails and directing customers to the correct department.

o Answer the switchboard in a professional manner and direct all calls to the relevant person.

o Correctly file all suppliers for easy accessibility when an enquiry is received.

o Take weekly minutes for all staff meetings recorded on Word and send to all departments.

What We're Looking For

Someone

willing to learn

and eager to grow Professional, friendly, and confident communication skills Strong organisational and multitasking ability Computer literate (basic MS Office skills beneficial) Reliable, proactive, and able to work independently and in a team Hospitality, reservations, HR, or admin experience is a bonus --

but not required

Job Type: Permanent

Work Location: In person