Job Description

The CRM and Reservations Manager is in control of all aspects of client relations and reservations for Jordan Wine Estate. The position requires a candidate with strong organizational skills and broad hospitality background. The candidate is hospitable and attentive with exceptional administrative & typing skills.

Duties and responsibilities include but are not limited to:

Manage and conclude all telephonic, social media and e-mail reservations as well as booking platforms for all hospitality departments at Jordan Wine Estate.

Assist with making bookings for The Jordan Restaurant.

Maintain, build, and update customer data into actionable information for employee access and activation.

Ensure customer retention.

Resolve customer complaints quickly and efficiently.

Manage daily reservations communication with hospitality managers.

Support the deployment and administration of email and CRM marketing plans.

Help analyze customer feedback and comments to maximize sales and retention.

Manage the allocation of deposits for all bookings.

Ensure seasonal rates are loaded and correct on RoomRaccoon.

Assist with loading items with payment links on Dineplan. Ensure events are created on Dineplan.

Follow-up on payments and dinner plans for all guests & agents.

Manage Villa bookings accordingly and send out monthly updates on upcoming bookings.

Ensure folders are updated with most recent menus and communicate to the JLS team accordingly.

Coordinate additional guest services, such as massages and transfers, in collaboration with trusted external service providers.

Responsible for the training and development of Reservations Assistants and ensuring that the company standards are consistently maintained.

Bring in your ideas to help the company grow.

To apply for this role, email your CV to hr@jordanwines.com and explain why you are interested in this position.

Closing date for applications: 01 September 2025

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/09/01
Expected Start Date: 2025/10/01