Job Description

Our client, a reputable and well-established Property in the Stellenbosch area, has a vacancy for a qualified and experienced Reservations Manager. You will be responsible to lead the Reservations Department of this prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties. Minimum of 3 - 4 years' experience.

You will be responsibility for but not limited:

Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation

Manage and lead the reservations team, providing coaching, training, and motivation

Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders

Ensure accurate data management, reporting, and system maintenance on Protel Air

Maintain high standards of guest service, ensuring personalized communication and attention to detail

Handle VIP bookings, special requests, and problem solving with professionalism

Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible

Work closely with other Heads of Departments

Attend meetings, write reports and provide feedback as required

QUALIFICATIONS / REQUIREMENTS:

High school degree or equivalent

3+ years Reservations Manager experience

Experience in luxury/5environment preferable
Knowledge of revenue management principles and systems

Proficiency in hotel booking systems (e.g., Protel Air or similar)

Experienced in MS Office and Excel

Availability to work within opening hours (e.g. public holidays, weekends as required)

Reliable transport to and back from work

Skills:

Fully bilingual (Afrikaans and English) with good communication and interpersonal skills

Strong leadership, communication, and people management skills

Exceptional attention to detail and organizational abilities

Guest-focused with excellent interpersonal skills

Ability to work under pressure in a fast-paced luxury environment

Passionate about the hospitality industry

Strong customer service orientation with excellent people skills

Ability to maintain a professional working relationship with all departments and across cultures and religions

Comfortable in dealing with very distinguished clientele

Must be well-presented

Friendly, helpful and outgoing

Natural warmth and friendliness

Punctual & self-disciplined

Extreme attention to detail

Pro-Active and a team player

Customer service attitude

Self-motivated and results driven

Professional personal presentation

Ability to work under pressure

Apply with your most recent resume & supporting documents.

Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.

Job Types: Full-time, Permanent

Pay: R40000,00 - R50000,00 per month

Work Location: In person