Job Description

Job Summary Candidate Requirements:

• Minimum of 4 - 5 years of management or supervisory experience in the hospitality/tourism industry (reservations)
• Must have knowledge of and experience in working with Panstrat (advantage)
• Must have In-depth geographical knowledge of Botswana and Southern African
• Good understanding of terms and conditions, product knowledge, general knowledge, third party and product destinations
• Understanding of travel industry channels
• Must be able to communicate with all relevant parties (travel consultants, suppliers, guests and lodges)
• Be on call for any major emergencies and immediately alert the regional manager
• Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective, and efficient functioning of the teams.
• Actively work at improving information flow to suppliers, guests (internal) and suppliers
• Continuously striving to ensure that relationships with guests, consultants, suppliers, sales teams and Lodges remain strong, open, and transparent
• Assist consultants in advising clients on all product-related queries
• Manage all reservations queries and issues, accurately, efficiently and timeously
• Manage guest relationships and personally always ensure the highest client service
• Must be able to manage the reservation team (2 employees)
• Empower, train, motivate and conduct performance conversations in conjunction with your team leaders
• Oversee and continuously ensure that the reservations team is trained, informed and kept up
• Manage team leave schedules and working hour rosters, including weekend rosters
• Must be fully computer literate - MS Office applications such as Word, Excel, PowerPoint and Outlook
• Understanding and knowledge of the different markets in which the lodge operates in

Live-in position.

Wild Dreams Hospitality

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