Reservations Manager
Knysna, Western Cape, South Africa
Job Description
Reservations Manager
- Location: Luxury Hotel Property
- Department: Reservations
- Reports To: Travel Support Manager
- Type: Permanent | Full-Time
About the Role
As the Direct Reservations Manager, youll oversee all direct booking channels, ensure seamless reservation processes, and collaborate with key departments to maximize revenue opportunities. This is a hands-on, leadership-focused role where your operational expertise and people management skills will truly shine.
Minimum Requirements
- Education: Relevant tertiary qualification (advantageous)
- Experience: At least 2 years in a similar role within the luxury hotel industry
- Proven expertise in reservation systems (Opera preferred)
- Strong leadership, communication, and negotiation skills
- Solid understanding of yield management, direct sales, and customer loyalty strategies
Reservations & Revenue Management
- Oversee all direct reservations and ensure real-time room availability
- Optimize yield through proactive rate and inventory management
- Confirm all weekly arrivals and secure guest payments in advance
- Maximize upselling opportunities using suggestive sales techniques
- Manage VIP bookings with professionalism and discretion
- Lead, train, and motivate the reservations team for peak performance
- Conduct regular coaching, onboarding, and performance reviews
- Maintain and enforce departmental SOPs and service standards
- Foster a culture of accountability, professionalism, and service excellence
- Participate in strategic planning and promotional initiatives
- Track the success of sales programs and report insights to leadership
- Work closely with revenue and front office teams to align departmental goals
- Respond promptly to queries and resolve complaints with care
- Ensure all guest preferences and special requests are accurately recorded and communicated
- Maintain expert knowledge of destination offerings, promotions, and rates
This role may require Duty Management or Night Shifts, as well as after-hours availability for critical operational matters. Flexibility, professionalism, and a solutions-driven approach are key to success.
Take the Next Step in Your Career
If youre driven, guest-focused, and ready to lead within a premium hospitality environment, wed love to hear from you.
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Job Detail
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Job IdJD1444006
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKnysna, Western Cape, South Africa
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EducationNot mentioned