Job Description

Closing Date: 2025-06-14
Job Type: Permanent
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Reservations & Events Co-Ordinator Luxury Wine Estate Stellenbosch
Our client, a prestigious luxury wine estate, is seeking a skilled Reservations & Events Co-Ordinator to manage all accommodation, fine-dining restaurant bookings, and estate event coordination. This is a dynamic, guest-focused role for someone who thrives in a high-end hospitality environment.
Description
As the Reservations & Events Co-Ordinator, you will play a pivotal role in delivering exceptional guest experiences by overseeing all aspects of reservations for both the estates luxurious accommodation and its exclusive fine-dining restaurant. You will also manage the full event coordination process for in-house functions and private estate events.
Key Responsibilities:
Reservations

• Manage all incoming booking inquiries via email, phone, and digital platforms
• Maintain full knowledge of all pricing, packages, and rates
• Ensure reservation systems are accurate, up to date, and efficiently managed
• Confirm daily bookings and provisional reservations, releasing expired holds
• Attend to special guest requests, dietary needs, and special occasions

Restaurant Bookings (Fine Dining Venue)

• Handle all restaurant reservations, including follow-up confirmation calls
• Liaise closely with front-of-house and kitchen teams to ensure guest expectations are met

Estate Events

• Coordinate all estate event logistics, menus, and communications
• Finalize menus with the Head Chef and F&B Manager
• Manage all pre-event planning, correspondence, and on-site inspections
• Host client site visits and ensure seamless coordination from planning to execution

Minimum Requirements

• Minimum of 23 years experience in a similar luxury hospitality reservations or events role
• Strong administrative and coordination skills with exceptional attention to detail
• Knowledge of booking systems and hospitality software (e.g., OPERA, ResDiary, or similar)
• Professional communication skills and a passion for service excellence
• Ability to manage multiple tasks and deadlines in a high-pressure environment
• Well-groomed and confident with a polished guest-relations manner
• Flexible to work occasional weekends and evenings during events