Reservations Consultants – Luxury Game Reserve & Spa – Western Cape
Job Description
Key Responsibilities
Handle accommodation and spa reservations via phone, email, and online booking platforms.
Coordinate guest itineraries, activities, and special requests to ensure a seamless experience.
Provide concierge services, including transport bookings, recommendations, and guest assistance.
Process payments and confirmations while maintaining accurate booking and revenue records.
Collaborate with operations teams to ensure smooth check-in and check-out processes.
Deliver exceptional guest service and uphold brand standards at all times.
5-8 years' experience within a 4- or 5-star lodge or hotel environment (essential).
Nebula reservation system experience (highly beneficial).
Fluency in Mandarin, Arabic, or Russian (advantageous).
Proven understanding of the lodge environment and luxury hospitality standards.
Strong computer literacy and experience with booking systems.
Excellent communication, organization, and customer service skills.
Ability to work effectively under pressure in a high-volume, fast-paced environment.
Passion for tourism, hospitality, and conservation.
This is the perfect opportunity for hospitality professionals passionate about creating memorable guest experiences while working in a unique, conservation-driven environment.
Between 7 - 10 Years
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Job Detail
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Job IdJD1518920
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned