Reservations Consultant Luxury Lodge Kwazulu Natal

Mtunzini, KwaZulu-Natal, South Africa

Job Description


Kendrick Recruitment are seeking a Central Reservations Consultant in KwaZulu-Natal. The role would be managing the reservations for 2 lodges and would also be involved with reservations across the collective lodges introducing and promoting reservations within the group. The Reservation Consultants responsibilities include but are not limited to:

  • Managing all reservations – both via email and online reservation platforms
  • Keeping online reservations platforms up to date
  • Managing group reservations and itineraries
  • Communicating directly with the lodges on all reservation details
  • Maintaining the income schedule for the selective properties
  • To be fully familiar with the short and long term availability of the lodges
  • To be available out of office hours to handle emergencies or lodge logistics
  • To ensure that all telephone enquiries are handled politely and professionally and that telephone etiquette and voice tone are appropriate
  • Negotiating with guests to achieve revenue potential while keeping guests happy.
  • Be aware of and maintain relationships with regular guests and tour operators to encourage repeat business.
  • Ensuring that the database is maintained with accurate records for clients, agencies and companies
  • Ensuring that tour operator spreadsheet is maintained with accurate STO rates for tour operators
  • Cross selling of other properties within the collective and actively pursuing new connections and leads

Essential Skills
  • Excellent written and spoken English
  • Attention to detail
  • Excellent organization and time management
  • Basic IT proficiency (excel, word, various online booking platforms such as booking.com)
  • Good inter-personal skills
  • Well-presented and professional
  • Experience in reservations and hospitality

Useful Skills Prior experience with Reservation Systems Basic command of Zulu Experience in sales and marketing
The salary on offer is R9,000 and the role will be based in Mtunzini.
To apply for this fantastic role please send us your CV, written reference letters as well as a photo of yourself….GOOD LUCK!

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Job Detail

  • Job Id
    JD602762
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mtunzini, KwaZulu-Natal, South Africa
  • Education
    Not mentioned