Job Description

Job Summary
p
span style="color:rgb(0, 0, 0);"
?? ? / ??? ? ??
/span
/p
p style="text-align:start"
span style="color:rgb(0, 0, 0);"
This is an excellent opportunity for a detail-oriented and professional individual to join a prestigious luxury property group, managing reservations across multiple properties while ensuring a seamless guest experience.
/span
/p
p style="text-align:start"
strong
span style="color:rgb(0, 0, 0);"
Minimum Experience & Requirements:
/span
/strong
span style="color:rgb(0, 0, 0);"
br

• Minimum 5 years' experience in a tourism/travel call centre or reservations department for multiple properties

br

• Excellent command of English, both written and spoken

br

• Strong interpersonal, organisational, and time management skills

br

• Valid RSA ID

br

• Dynamic, self-motivated, problem solver, and team player

br

• Presentable and professional appearance

br

• Matric (minimum); relevant tertiary qualification advantageous

br

• Proficient in Microsoft Office (intermediate to advanced Excel skills)

br

• Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex

/span
/p
p style="text-align:start"
strong
span style="color:rgb(0, 0, 0);"
Key Responsibilities:
/span
/strong
span style="color:rgb(0, 0, 0);"
br

• Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems

br

• Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties

br

• Manage cancellations, modifications, and refunds in line with company policies and guest expectations

br

• Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings

br

• Prepare confirmation letters and assist with pre-registration activities as required

br

• Monitor room availability and track future occupancy to support revenue and forecasting

br

• Apply correct room rates and package benefits based on selling tactics and availability

br

• Communicate reservation details clearly to front office and operational teams

br

• Ensure compliance with credit policies and deposit requirements

br

• Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners

br

• Maintain a clean and organised work area

br

• Undertake any reasonable requests made by management in support of broader operational goals

/span
/p
p style="text-align:start"
strong
span style="color:rgb(0, 0, 0);"
Package:
/span
/strong
span style="color:rgb(0, 0, 0);"
br

• Salary: R20,000 per month (Negotiable depending on experience)

br

• Live-out position

br

• Opportunity to work within a prestigious luxury property group

/span
/p
p style="text-align:start"
span style="color:rgb(0, 0, 0);"
? Please note: Due to the high volume of applications, only candidates meeting the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
/span
/p
HotelJobs
Recruiter

Skills Required