Job Description

Closing Date: 2025-12-20
Job Type: Permanent
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Reservations Consultant - Luxury Estate - Stellenbosch Winelands
Our client, a world-class luxury estate in Stellenbosch, Cape Winelands, is seeking an experienced Reservations Consultant to join their high-performing team. This role focusses on group reservations and provisional bookings, requiring exceptional accuracy, organisation, and service excellence. The ideal candidate comes from a luxury hospitality environment and thrives in a high-demand, detail-driven reservations department.
Description
The Reservations Consultant will be responsible for processing enquiries and bookings with precision and professionalism, ensuring seamless communication between departments and delivering exceptional guest service at every touchpoint. This role requires a structured, service-oriented individual who is comfortable handling group reservations, managing provisional bookings, optimising revenue opportunities, and maintaining strict administrative accuracy in line with luxury hospitality standards.
Key Responsibilities:

• Respond to all reservation enquiries, phone calls, and emails promptly and professionally
• Accurately process and manage group reservations and provisional bookings
• Ensure all guest details, confirmations, rates, deposits, and special requests are correctly recorded
• Administer bookings through the PMS with complete accuracy
• Maintain organised booking records, guest history and statistical tracking
• Check daily arrivals and ensure all upcoming bookings are fully confirmed
• Maximise revenue through effective upselling and strict adherence to cancellation policies
• Remain knowledgeable on all room types, rates, facilities, promotions, and booking channels
• Communicate booking updates and guest information to Operations, Sales, and Front Office
• Support pre-bookings for dining, spa, and other estate facilities
• Build and maintain strong relationships with guests, travel partners, and agents
• Uphold service excellence at all times and assist with general departmental duties when required

Salary: Market-related
Start Date: ASAP
Minimum Requirements

• Matric
• Hospitality, Travel or Tourism diploma is advantageous
• 2-3 years' experience in a reservations role, ideally within a luxury or 5-star environment
• Strong knowledge of PMS systems
• Excellent command of English; additional languages beneficial
• Strong sales skills and customer-focused mindset
• Experience with FIT, group bookings, and international/domestic travel
• Confident working with OTAs and third-party platforms
• Excellent written and verbal communication skills
• Strong administrative, organisational, and accuracy skills
• Ability to work under pressure in a fast-paced luxury environment
• Availability to work shifts, weekends, and public holidays on a rotational basis

Skills Required