Job Description

Job Summary
p
strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Reservations Consultant / Agent - Luxury Property Group | Bryanston
/span
/span
/strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
br
/span
/span
/p
p
strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Salary:
/span
/span
/strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
R20,000 Negotiable DOE |
/span
/span
strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Live-Out Position
/span
/span
/strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
br
/span
/span
/p
p style="text-align:start"
/p
p style="text-align:start"
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Kendrick Recruitment is seeking an experienced
/span
/span
strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Reservations Consultant / Agent
/span
/span
/strong
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
to join a prestigious luxury property group based in Bryanston. This role requires a detail-oriented, professional individual with strong communication and organisational skills, as well as extensive experience in multi-property reservations.
br
/span
/span
/p
h3 style="text-align:start"
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Key Responsibilities
br
/span
/span
/h3
ul
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Manage cancellations, modifications, and refunds in line with company policies and guest expectations.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Prepare confirmation letters and assist with preregistration activities as required.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Monitor room availability and track future occupancy to support revenue and forecasting.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Apply correct room rates and package benefits based on selling tactics and availability.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Communicate reservation details clearly to front office and operational teams.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Ensure compliance with credit policies and deposit requirements.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Maintain a clean and organised work area, ensuring all correspondence and files are current.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Undertake any reasonable requests made by management in support of broader operational goals.
br
/span
/span
/p
/li
/ul
h3 style="text-align:start"
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Minimum Experience & Requirements
br
/span
/span
/h3
ul
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Minimum of 5 years' experience in a tourism/travel call centre or reservations department for multiple properties.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Excellent command of English, both written and spoken.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Strong interpersonal, organisational, and time management skills.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Valid RSA ID.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Dynamic, self-motivated, problem solver, and team player.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Presentable and professional appearance.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Matric (minimum); a relevant tertiary qualification is advantageous.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Proficient in Microsoft Office, with intermediate to advanced skills in Excel.
br
/span
/span
/p
/li
li
p
span style="color:rgb(49, 57, 73);"
span style="background-color:rgb(255, 255, 255);"
Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex.
/span
/span
/p
/li
/ul
HotelJobs
Recruiter

Skills Required