Job Description

Reservations Manager, Stellenbosch, R40k - R60k CTC (Negotiable)

The Reservations Manager will lead the Reservations Department of a prestigious 5-star luxury hotel.

This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main requirements:

Grade 12 and relevant tertiary qualification; (NON-NEGOTIABLE) 3+ years Reservations Manager experience; Experience in

luxury/5

environment; (NON-NEGOTIABLE)
Strong leadership, communication, and people management skills; Knowledge of

revenue management principles and systems;

Proficiency in hotel booking systems (e.g.,

Protel Air)

Exceptional attention to detail and organizational abilities; Guest-focused with excellent interpersonal skills; Ability to work under pressure in a fast-paced luxury environment; Experienced in MS Office and Excel; Availability to work within opening hours (e.g. public holidays, weekends as required)

Main responsibilities:

Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation; Manage and lead the reservations team, providing coaching, training, and motivation; Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders; Ensure accurate data management, reporting, and system maintenance on Protel Air; Maintain high standards of guest service, ensuring personalized communication and attention to detail; Handle VIP bookings, special requests, and problem solving with professionalism; Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible; Work closely with other Heads of Departments; Attend meetings, write reports and provide feedback as required.

APPLY

CV with recent head and shoulders photo Copy of Latest payslip Salary expectation * Notice period