Reservationist

Western Cape, South Africa

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Job Summary
Key Responsibilities:

Handle incoming calls and emails related to room bookings and general reservation inquiries
Process reservations accurately using the hotels property management system (PMS)
Offer information on room rates, availability, and hotel amenities
Upsell room types, packages, and special promotions when appropriate
Maintain up-to-date knowledge of room inventory and special events affecting room demand
Confirm, modify, or cancel reservations as requested by guests
Liaise with front desk, housekeeping, and other departments to ensure seamless guest service
Maintain guest confidentiality and follow all data protection policies
Provide courteous, prompt, and professional service at all times

Requirements:

Previous experience in reservations, front office, or customer service (preferably in the hotel industry)
Proficient in hotel reservation software (e.g., Opera, Fidelio, or similar PMS)
Excellent communication skills, both written and verbal
Strong attention to detail and organizational skills
Ability to multitask and work in a fast-paced environment
A positive attitude and commitment to delivering outstanding guest service
High school diploma or equivalent; additional certification in hospitality is a plus

Morea House
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