Job Description

Job Summary
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Hotel and Lodge group requires a reservations agent
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Minimum Experience & Requirements
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Minimum 5 years' experience in a tourism/travel call centre or reservations department for multiple properties
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Excellent command of English (verbal and written)
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Strong interpersonal and time management skills
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Valid RSA ID
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Dynamic, self-starter, problem solver, team player
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Presentable and professional appearance
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Matric (minimum); a relevant tertiary qualification is advantageous.
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Proficient in Microsoft Office, especially Excel (intermediate to advanced).
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Familiarity with hospitality systems - eRES / Nebula, Opera Cloud & Apex
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CRM platforms
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Respond promptly and professionally to reservation inquiries via telephone, WhatsApp, email, online platforms, and central reservation systems
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Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties
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Manage cancellations, modifications, and refunds in line with company policies and guest expectations
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Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings
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Prepare letters of confirmation and assist with preregistration activities when required
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Monitor room availability and track future occupancy to support revenue and forecasting efforts
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Apply correct room rates and package benefits based on selling tactics and availability
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Communicate reservation details clearly to front office and operational teams
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Ensure compliance with credit policies and deposit requirements
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Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners
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Maintain a clean and organized work area, ensuring all correspondence and files are up to date
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Undertake any reasonable requests made by management in support of broader operational goals
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HotelJobs
Recruiter

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