Job Description

Job Summary Reservationist - Luxury Hotel | Western Cape Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This is an exciting opportunity for an organised individual with excellent communication skills to manage bookings efficiently while delivering exceptional guest service. Requirements: Previous experience as a Reservationist or in a similar administrative role within hospitality Strong computer literacy with proficiency in PMS and reservation systems Excellent verbal and written communication skills High attention to detail with strong organisational abilities Ability to work under pressure and manage multiple tasks effectively Professional, guest-focused attitude with a commitment to service excellence Key Responsibilities: Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism Ensure all reservations are recorded correctly in the Property Management System (PMS) Provide guests with accurate information on rates, availability, and services offered Manage group bookings, special requests, and VIP reservations effectively Coordinate with front office, sales, and other departments to ensure seamless guest experiences Monitor room allocations to maximise occupancy and revenue opportunities Follow up on provisional bookings, deposits, and confirmations Maintain up-to-date guest profiles and records for future stays Package: Salary: R18,000 per month, negotiable depending on experience Opportunity to work in a prestigious luxury hospitality environment To apply: Please send your updated CV, reference letters, qualifications, and a recent head & shoulders photo today Please note: Only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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