Job Description

Closing Date: 2025-11-14
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Reservationist - Luxury Estate - Pretoria
Our client is a premier country estate in Pretoria, offering luxury accommodation, fine dining, and exceptional guest experiences. We are seeking a professional Reservationist to manage guest bookings, enhance occupancy, and ensure a seamless reservation experience for every visitor.
Position Overview
The Reservationist is responsible for handling all guest inquiries and reservations across multiple channels, including phone, email, online booking platforms, and in-person. This role is key to maximizing hotel occupancy, revenue, and guest satisfaction while ensuring accuracy and attention to detail.
Description
Key Responsibilities
Reservation Management:

• Manage incoming reservation requests via phone, email, online platforms, and in-person.
• Confirm, update, and maintain accurate guest information, including arrival/departure dates, special requests, dietary requirements, and occasions.
• Ensure all dining reservations are correctly logged on DinePlan.
• Record spa bookings on Spalon and verify daily schedules.
• Monitor room inventory on the PMS system to avoid overbooking while maximizing occupancy.
• Coordinate with Front Office and Housekeeping to align guest expectations and room availability.
• Prepare picnic menus and ensure delivery details are shared with the chef at least 8 hours prior to arrival.

Customer Service:

• Provide courteous and professional service to all guests.
• Answer questions about rooms, rates, amenities, packages, promotions, and hotel services.
• Handle special requests such as early check-ins, late check-outs, accessible rooms, and group bookings.
• Resolve reservation discrepancies promptly.
• Maintain up-to-date knowledge of hotel services, promotions, and local attractions to assist guests effectively.

Flexible to work long hours, weekends, and peak periods as required.
Minimum Requirements
Required Knowledge & Skills

• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field is a plus.
• 1-2 years of experience in reservations, front desk, or customer service within the hospitality industry preferred.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and multitasking abilities.
• High level of attention to detail and accuracy.
• Ability to remain calm and courteous under pressure.
• Multilingual abilities are advantageous.
• Familiarity with 4-star or luxury hotel standards and delivering exceptional guest experiences.
• Professional, trustworthy, and guest-focused.
• Team player with a proactive approach.

Skills Required