Job Description

Responsibilities include but are not limited to:Guest Services & Reservations:

• Manage restaurant and guest house bookings and coordinate details with relevant departments
• Handle incoming calls, emails, and general enquiries with professional communication
• Maintain accurate guest records and ensure all special occasions and requests are shared with the team
• Set up functions, log details in Dineplan, and ensure SOPs and documentation are up to date
• Coordinate check-in and check-out processes and liaise on guest feedback, incidents or breakages
• Assist with hospitality events and ensure smooth daily operations across F&B and guest accommodation
• Maintain guest amenities and ensure rooms are prepared to the highest standards before arrivals

Administration & Coordination:

• Manage daily office tasks including consumables, stationery, meeting coordination and internal communication
• Perform weekly and monthly cash-ups and financial reporting for boutique, tasting room and restaurant
• Assist with supplier invoice processing and maintain accurate consignment records
• Coordinate stock management including ordering, inventory, pricing updates and reporting
• Provide guidance to boutique casuals on POS usage and product knowledge
• Ensure systems like Micros and POS reflect accurate pricing and products

Key Attributes & Skills:

• Previous experience in a similar environment in the hospitality industry
• Hospitality accreditation is strongly recommended
• Eloquent in the English language (read, speak and write)
• High level of computer literacy
• Energetic and proactive with a strong service ethic
• Detail-oriented and highly organised
• Confident communicator with a professional presence
• Able to take initiative and work independently or in a team
• Comfortable under pressure and deadline-driven
• Excellent collaboration skills with guests and team members

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