Reservationist

Durban, KwaZulu-Natal, South Africa

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Handle incoming reservation requests via phone, email, and online booking platforms
Provide accurate information about room types, rates, packages, and hotel facilities
Process bookings, modifications, and cancellations efficiently
Maintain and update the reservation system to reflect current availability
Ensure all guest information is accurately recorded and confidentially stored
Respond promptly to guest inquiries and resolve any booking-related issues
Coordinate with Front Office, Housekeeping, and other departments to guarantee smooth guest arrival
Upsell rooms, packages, and additional services to maximize revenue
Prepare daily reports on reservations, cancellations, and room occupancy
Provide excellent customer service, maintaining a professional and welcoming attitude at all times

Facilities

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