Job Description

We're looking for a detail-driven

Reservationist

to join a high-end hospitality environment known for personalised service and exceptional guest experiences. This role supports reservations across

three properties

, ensuring seamless booking journeys from first enquiry through to confirmation.


###

What You'll Do

Handle reservations via telephone, email and central reservation systems Capture, update and maintain accurate reservation records Prepare confirmation letters, pro forma invoices and manage cancellations or amendments Maintain strong knowledge of room types, rates, packages and availability across all properties Communicate booking information clearly with front office and related departments Monitor availability and assist with opening and closing distribution channels Respond to booking enquiries within required turnaround times Deliver courteous, professional service at all times
###

What You'll Need

Post-matric qualification 2-3 years' experience in a reservations role within a high-end hotel or similar environment Strong working knowledge of Opera and Microsoft Office Excellent organisational and administrative skills with strong attention to detail Ability to work confidentially and accurately under pressure A guest-focused, team-oriented approach
###

Why Join

You'll be part of a professional reservations team supporting multiple properties, where precision, service and collaboration are valued, with the opportunity to grow within a respected hospitality environment.