Job Description

Job Summary
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Large luxury
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Hotel
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in
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Cape Town
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is looking for
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an experienced and diligent
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Reservations Agent.
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Reporting to the
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Reservations Manager
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the successful incumbent will play a crucial role in
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managing booking
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inquiries, providing
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accurate information
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, and ensuring smooth
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reservation processes
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to clients.
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This is an excellent opportunity for individuals who are
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methodical, efficient
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, and
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passionate
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about service delivery within a pressurized environment.
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Duties:
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Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
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Provide clients with information regarding availability, rates, and room types (or other relevant products/services).
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Process and confirm reservations, including special requests and requirements.
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Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences
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Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.
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Maintain and update reservation records in the system.
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Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.
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Assist with cancellations, no-shows, and rebooking's as necessary.
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Provide outstanding customer service and ensure customer satisfaction.
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Liaise with clients, sales team and operational departments
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Allocation of payments and banking daily
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Prepare daily reports
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Perform other duties and tasks as operationally required
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Requirements:
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Grade 12
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A formal Hospitality qualification
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A minimum of 3 years' experience in the capacity of a Reservations Agent within a 4 / 5* hotel environment
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Proficiency in Microsoft Office and Opera essential
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Well-groomed and professional disposition
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Being fluent in English is essential
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Excellent email and telephone etiquette
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Critical thinking skills
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Strong and effective communication skills, both verbal and written with excellent Interpersonal skills.
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Ability to work efficiently in a fast-paced environment.
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Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
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Ability to manage conflict and challenging situations with respect and confidence
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Ability to multitask with excellent planning and organizational skills. and attention to detail.
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Ability to work flexible hours, including weekends and public holidays as per operational requirements
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A positive attitude with a passion to provide exceptional customer service.
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Strong attention to detail and efficiency pertaining to area of responsibility.
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