Job Description

We are seeking experienced and diligent

Reservation Agent Specialist

to join our team. The successful incumbent will play a crucial role in managing bookings, special events, and FIT reservations but not limited to, in a fast-paced high energy environment. This dual-role positionrequires strong organizational, communication, and customer service skills to ensure that all guest experiences - whether group or individual - are seamless and personalized.

Key Requirements:

Hospitality qualification with a minimum of 3 years' experience in the capacity of a Groups and Events Reservations/ FIT agent within a 4/5-star hotel environment Experience in hotel reservations, front office or event coordination. Friendly, approachable and professional with a positive, friendly attitude and strong desire to provide excellent service. Strong communication and interpersonal skills, Strong planning, organizing and administration skills Detail-oriented with excellent multitasking abilities. Well versed and fluency in the English language (additional languages a plus). Excellent email and telephone etiquette both verbal and written Ability to operate in a fast paced, pressurised work environment Critical thinking skills Ability to multitask with excellent planning and organizational skills. and attention to detail. Ability to work efficiently in a fast-paced environment. Ability to manage conflict and challenging situations with respect and confidence Ability to work flexible hours, including weekends and public holidays as per operational requirements Strong attention to detail and efficiency pertaining to area of responsibility. Flexibility to work on weekends, public holidays, evenings and as per operational requirements. Proficiency in Microsoft Office and Opera essential.

Key Responsibilities:

Handle all group inquiries and bookings, including corporate, weddings, tours, and conferences. Liaise with clients to understand their event needs and provide tailored proposals. Coordinate with internal departments to ensure smooth event execution. Prepare function sheets and itineraries for events. Follow up post-event for feedback and relationship building. Manage reservations and special requests for individual travellers, especially high-end or custom FIT bookings. Collaborate with travel agents, tour operators, etc. Ensure personalized service is delivered to FIT guests, including upgrades, amenities, or itineraries. Maintain up-to-date records of preferences, repeat guests, and VIPs. Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner. Assist with cancellations, no-shows, and re bookings as necessary. Allocation of payments and banking daily * Perform other duties and tasks as operationally required