Job Description

Operations

Location

Cape Town, South Africa

Job Title:


Reputation Manager



The Reputation Manager is responsible for monitoring and improving how our company is viewed by others, managing online reviews and feedback, and developing strategies to improve the company's overall reputation.

The ideal candidate will have a strong understanding of online marketing, public relations and will be internet savvy with a knack for resolving public relations issues.

What you'll be doing

Monitor and respond to online reviews and feedback Develop and implement reputation management strategies Track all public online mentions of our company Develop relationships with key influencers to enhance the company's reputation Monitor social media platforms for any negative content Analyze and report on reputation-related metrics Coordinate with marketing and public relations teams Identify potential reputation risks and devise mitigation strategies Create and manage the company's public communications and response templates Stay updated with industry and social media trends

What you'll need

Proven experience in reputation management or a similar role Proficiency in social media platforms Excellent communication and writing skills Strong understanding of online marketing and public relations Experience with online monitoring and measurement platforms Ability to analyze and interpret large amounts of data Strong problem-solving skills Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to mentor, coach and provide direction to a team of employees Call centre experience preferred BA/BS degree in Marketing, Public Relations or related field

Career Framework Role

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.


Location:


ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:


Time Type:


Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents