Job Description

Tasks

• Manage team of IT Reporting and Administration Specialists providing guidance & support
• Ensure tools are in place to deliver IT reporting & data analysis insights to the organisation

• Drive regular & scheduled delivery of all agreed IT operational & project related reports
• Maintain & monitor the contracts and license renewal schedule
• Lead RFP process for Group IT suppliers including documents, Board Papers, and Contract coordination
• Steer the Group IT procurement process, including alignment of requirements & adherence to compliance with Group IT departments
• Develop and implement financial management processes for IT projects, including budgeting, forecasting, and cost tracking
• Monitor project expenditures and ensure adherence to budgetary guidelines
• Identify opportunities for cost optimization and efficiency improvement
• Maintain and drive compliance to internal IT processes and upgrade schedules across Group IT

Contact

LH InTouch Recruiting Team

E-mail address for inquiries

Benefits

Profit sharing / LVV (bonus), Flight privileges, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Health days, Hybrid working possible, Flexible working hours, Employee Assistance Program, Medical Insurance

Behind the scenes

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Requirements

• University degree in relevant field or other tertiary qualification or equivalent relevant working experience
• 2-3 years proven experience in financial administration, contract management & procurement processes, business intelligence, or related roles with leadership & managerial responsibilities

• Knowledge of financial management principles and processes
• Familiarity with business processes and IT systems and infrastructure within the contact centre environment
• Very high proficiency in English language (both written and verbal)
• Excellent communication, presentation and interpersonal skills to build relationships and collaborate effectively with stakeholders
• Excellent attention to detail and accuracy of tasks delivered
• Strong Customer Service orientation
• Leadership skills to guide and motivate a team of IT Reporting and Administration Specialists
• Strong analytical skills and financial acumen
• Excellent organizational and time management skills to handle multiple workstreams and deadlines.
• Flexible, self-motivated, and proactive approach

Company

About Global Telesales (Pty) Ltd.

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone's day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.

Global Telesales (Pty) Ltd.