Job Description

We are looking for a motivated and customer-focused Rental Sales Agent to join our dynamic team. The ideal candidate will be responsible for handling rental bookings, promoting additional products/services, and delivering excellent customer service throughout the rental process. This is a fast-paced, front-line position requiring strong sales ability, communication skills, and attention to detail.
Key Responsibilities:

• Customer Service & Bookings

• Greet and assist customers in a professional and friendly manner
• Handle telephone, online, and walk-in rental enquiries and bookings
• Provide product information, rental options, rates, terms, and conditions
• Upsell additional services (e.g., insurance cover, GPS, baby seats)
• Sales & Target Achievement

• Maximize revenue through effective up-selling and cross-selling
• Meet or exceed individual and team sales targets
• Educate clients on rental options and value-added services
• Administration & Documentation

• Process rental agreements accurately and efficiently
• Inspect vehicles with clients and document pre/post-rental conditions
• Manage payments, deposits, and refunds
• Fleet Coordination

• Coordinate with fleet controllers to ensure vehicle availability
• Assist with vehicle check-ins, check-outs, and cleanliness
• Liaise with workshop team regarding vehicle servicing or repairs

Requirements:

• Education: Grade 12 (Matric) minimum
• Experience: Minimum 1-2 years in a customer service/sales or car rental environment
• Skills:

• Excellent verbal and written communication (Afrikaans & English)
• Strong sales ability and negotiation skills
• Computer literate (MS Office, rental booking systems)
• Organised with good time management and multi-tasking ability
• Attention to detail and problem-solving skills
• Other:

• Valid driver's license (Code B/08) - essential
• Able to work weekends and public holidays as required

Professional appearance and manner