Job Description

The role includes ensuring excellent client service, legislative compliance, portfolio growth, and effective management and recruitment of property practitioners.
Strong leadership, industry expertise, and a proactive approach to managing landlords, tenants, and internal processes are essential.
Key Responsibilities:
Portfolio & Operational Management:

• Oversee the full rental lifecycle: listing, marketing, viewings, screenings, lease management, inspections, and renewals.
• Streamline processes with support of the rental administrator
• Ensure all rental files, contracts, and documentation meet legal, regulatory, and internal compliance requirements.
• Manage vacancies and turnaround times to maximise occupancy and landlord satisfaction.
• Maintain a high-standard rental portfolio aligned with the company's premium brand positioning.

Business Development & Growth:

• Drive new business generation through networking, relationship building, prospecting, and referrals.
• Assist & support rental agents with their daily business activities
• Identify opportunities to expand the rental book and increase market share.
• Support marketing initiatives and collaborate with the sales team to leverage cross-selling opportunities.

Landlord & Tenant Relations:

• Build and maintain strong relationships with landlords to ensure retention and repeat business.
• Handle escalated queries, disputes, and service issues professionally and timeously.
• Ensure a smooth and positive tenant experience from onboarding to exit.

Team Leadership & Performance:

• Lead, mentor, and motivate rental agents or administrators within the team.
• Conduct training sessions on processes, compliance, customer service, and systems.
• Oversee performance, deal pipelines, and provide guidance to help practitioners hit monthly targets.

Financial & Compliance Management:

• Monitor rental pricing, market trends, and ensure competitive positioning.
• Together with the support of the rental administrator, oversee invoicing, deposits, rent collections, arrears, and financial controls as required.
• Ensure adherence to all legal and regulatory frameworks
• Manage branch reporting, forecasts, and KPI tracking.

Marketing & Brand Representation:

• Assist agents with property visits from time to time (client facing)
• Ensure rental listings are accurately represented with high-quality images, descriptions, and pricing.
• Collaborate with marketing teams to implement campaigns and digital strategies that promote rentals.
• Identify opportunities to promote and drive awareness in the community
• Represent the brand professionally at all client engagements, events, and community initiatives.
• Utilize the necessary tools through our internal company platforms to upskill both the individual and team performance.

Required Skills & Experience:

• Real Estate qualification advantageous.
• Experience in residential rentals, property management, or real estate operations.
• Experience managing a rental portfolio or leading a small team.
• Strong understanding of lease management, property law, consumer protection regulations, and rental processes.
• Excellent communication, negotiation, and problem-solving skills.
• Strong administrative and organisational ability with attention to detail.

Personal Attributes:

• Client-focused with a passion for delivering exceptional service.
• Proactive, driven, and results oriented.
• High integrity and strong ethical standards.
• Calm under pressure with the ability to handle conflict professionally.
• Strong leadership presence and ability to inspire a team.

Skills Required