Job Description

Closing Date: 2025-12-18
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Remote Online Property Operations Assistant - UK Property Company
Our client, a UK based Property Management Company, is seeking a highly organised and detail-oriented Remote Online Property Operations Assistant to support the smooth running of their growing serviced apartment portfolio.
This is a remote role, ideal for someone with strong administrative skills, hospitality or property management experience, and the ability to manage day-to-day operations with precision.
As the Operations Administrator, you'll play a key role in ensuring everything runs smoothly -- from coordinating property maintenance to updating systems, managing check-ins/check-outs, and supporting guest operations.
Description
Key Responsibilities

• Manage and update property management systems (e.g., Mews, Breezeway, Airtable).
• Coordinate routine and emergency maintenance with suppliers and internal teams.
• Maintain accurate property records including inventory, utilities, and compliance documents.
• Schedule cleaning, linen deliveries, and turnaround tasks.
• Support guest check-in/check-out processes, including ID checks and pre-authorisations.
• Monitor operational inboxes and escalate issues to relevant departments.
• Track supplier invoices and assist with reconciliation and admin tasks.
• Support onboarding of new properties (key safes, listings, systems setup).
• Identify and follow up on recurring maintenance or guest issues.
• Keep property listings, descriptions, and photos updated across all channels.

Minimum Requirements
Essential Skills & Experience

• 1-2 years in an operational, administrative, hospitality, or property role.
• Excellent communication skills and written English.
• Tech-savvy: confident with tools like Mews, Breezeway, Airtable, Slack, or other PMS systems.
• Strong attention to detail with problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Self-motivated with strong time management in a remote environment.
• A customer-first mindset with a passion for service excellence.

Desirable

• Experience in serviced apartments, hotels, or hospitality operations.
• Knowledge of property compliance requirements (FRA, EICR, etc.).
• Experience working with remote teams.

Tech Requirements:

• A reliable Windows PC or laptop (Mac/Chromebooks not accepted) - screenshot of "About this PC."
• A stable fibre line connection (20 Mbps upload & download) - copy of latest invoice as proof
• A headset
• A power backup in case of outages
• Copy of ISP contract or invoice.
• Screenshot of an OVH speed test on PC/laptop

Why Join Us?

• Fully remote work with a UK-based property company.
• Opportunity to grow in the hospitality and property operations sector.
• Be part of a dynamic team supporting a fast-expanding serviced apartment portfolio.
• If you're a proactive Property Operations Assistant looking for a remote role in UK property management, we'd love to hear from you.

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