Job Description

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ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency-we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are seeking a detail-oriented and organized Office Assistant to provide remote back-office and operational support to our US-Client's clinical team specializing in ABA Therapy. This role plays a key part in tracking provider utilization, supporting Registered Behavior Technicians (RBTs), and ensuring accurate documentation and system usage.
PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (4:00 PM to 1:00 AM South African time - subject to change in accordance with daylight savings in the United States).
• Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Responsibilities:

• Track provider utilization, including scheduled hours vs. verified hours with completed session notes.
• Maintain and update utilization trackers to ensure accuracy and completeness.
• Verify that scheduled sessions are supported by completed and approved documentation.
• Follow up with providers regarding missing or incomplete session notes.
• Support new RBT onboardings with systems training and documentation expectations.
• Train and assist RBTs on writing session notes and navigating internal systems.
• Provide hands-on support to RBTs during their initial period to promote consistency and confidence.
• Assist with additional administrative and operational tasks as required.

Requirements:

• Industry Experience:

• Prior experience in an administrative, office support, or healthcare-related role
• ABA experience is advantageous
• Soft Skills:

• Excellent written and verbal English communication skills
• Strong organizational skills with high attention to detail
• Ability to multitask and manage priorities effectively
• Technical Skills:

• Basic computer proficiency, including MS Office and Outlook
• Comfortable navigating multiple systems and platforms

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required