Job Description

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This client is seeking an exceptional part-time Executive Assistant (+-4 hours a day), to support their executive team of four people whilst championing their client experience through strategic relationship management. This unique role combines high-level executive support with creative client nurturing, delivering what we call "unreasonable hospitality" - going above and beyond to create unforgettable client experiences. This position reports directly to the CEO with dotted-line relationships to the COO, CRO, and CTO. The successful candidate will work closely with account management teams and have budget authority for client experience initiatives. This is a fully remote role for a candidate that resides in Cape Town or Johannesburg.
Responsibilities:
Executive Support (40%)
Manage complex calendars, travel arrangements, and meeting coordination for four C-suite executives
Prepare briefing documents, presentations, and reports for executive meetings
Handle confidential correspondence and communications
Coordinate board meetings, investor relations, and strategic planning sessions
Manage expense reports, invoicing, and administrative tasks
Client relationship management (50%)
Develop and execute personalised client nurturing strategies for 60 key accounts
Plan and coordinate memorable client experiences including:
Bespoke digital and in-person events
Thoughtful gift programmes and seasonal gestures
Personalised digital content and communications
VIP experiences and exclusive opportunities
Maintain detailed client profiles including preferences, important dates, and relationship history
Monitor client engagement and satisfaction, escalating opportunities to executives
Collaborate with account teams to ensure seamless client experience
Track and measure the impact of relationship-building initiatives
Strategic support (10%)
Anticipate executive needs and pro actively address challenges
Research and analyse industry trends, competitors, and market opportunities
Support special projects and company initiatives
Maintain confidentiality whilst facilitating effective communication across the organisation
Requirements
Essential requirements:

• Minimum 5 years' experience as an Executive Assistant or similar senior administrative role

• Proven experience in client relationship management or hospitality

• Exceptional organisational and time-management skills

• Outstanding written and verbal communication abilities

• Advanced proficiency in Microsoft Office Suite, Google Workspace, and project management tools

• Experience with CRM systems and client database management

• Strong emotional intelligence and interpersonal skills

• Ability to work under pressure whilst maintaining attention to detail

• Discretion and ability to handle confidential information

• Valid driver's licence and willingness to travel within South Africa

Desirable qualifications:

• Tertiary qualification in Business Administration, Marketing, or related field

• Previous experience in marketing, PR, or events management

• Experience working with C-suite executives in a fast-paced environment

• Knowledge of the South African business landscape

• Event planning certifications or relevant training

• Multilingual capabilities (particularly Afrikaans and/or indigenous South African languages)

Personal attributes:

• Proactive and resourceful problem-solver

• Creative thinker with an eye for detail

• Excellent judgement and decision-making abilities

• High energy and positive attitude

• Flexible and adaptable to changing priorities

• Professional demeanour with warmth and approachability

• Strong work ethic with commitment to excellence

Success metrics:

• Executive satisfaction and time optimisation

• Client Net Promoter Score (NPS) improvements

• Client retention and engagement rates

• Successful execution of client events and initiatives

• Feedback scores from internal stakeholders

• Revenue impact from enhanced client relationships

Benefits

• Competitive salary commensurate with experience

• Performance-based incentives tied to client satisfaction metrics

• Comprehensive benefits package including medical aid and provident fund

• Professional development opportunities and training budget

• Flexible working arrangements with hybrid options

• Opportunity to work with industry leaders in a dynamic, growing company

• Access to exclusive industry events and networking opportunities