Job Description

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We are seeking a dynamic and results-oriented remote Client Success Manager who will be responsible for managing and developing client relationships, providing strategic guidance, and ensuring project delivery. You will need to understand client needs, identify opportunities, and deliver exceptional service. This is a full-time 12-month fixed term contract. This is a remote work from home position, but the successful candidate must reside in Cape Town for occasional team meetings.
This role requires strong communication, problem-solving, and project management skills. A deep understanding of digital marketing and e-Commerce is essential.
Responsibilities:
? Develop existing client relationships
? Establish relationships with new clients and build trust
? Understand and interpret customer requirements
? Provide technical / operational support and guidance relating to the day to day running of their accounts
? Fully understand and document clients objectives and strategy
? Adapt and present information clearly and effectively
? Track KPIs for all clients
? Analyse data and use data to proactively engage with the customer to suggest actions
? Alert to market opportunities
? Identify areas for innovation within existing clients under their control
? Identify and position cross and upsell opportunities, understands entire agency offering
? Manage a portfolio of accounts and projects across a broad range of creative, technical and/ or specialist activities
? Adhere to all deliverables and actions outlined in the Service Level Agreement
? Undertake continuous learning by attending CSM training sessions, attending webinars and completing any other training tasks issued
Requirements * Proven ability to build and maintain strong client relationships.

• In-depth knowledge of digital marketing strategies, particularly e-commerce and advertising.

• Strong analytical skills to interpret data, identify trends, and make data-driven decisions.

• Experience in managing multiple projects simultaneously and meeting deadlines.

• Excellent written and verbal communication skills.

• Familiarity with relevant digital marketing tools and platforms.

Benefits
Remote, work from home

Skills Required