Job Description

About the job Relocate to Cape Town Finnish Speaking Customer Service Host (VISA and Relocation Package Included)

Job Title: Relocate to Cape Town Finnish Speaking Customer Service Host (VISA and Relocation Package Included)

Start Date: ASAP

Location: Cape Town, South Africa

Job Type: Full Time | Hybrid

Salary: See in Job Specification

Curriculum Vitae (CV)/Resume: Please submit your CV in English

Relocation and VISA Package

Lisbon, Portugal will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town, South Africa. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

Requirements

• Fluent in Finnish and English (Written & Spoken)
• European Passport
• Completed Matric/High School Qualification
• Minimum 1 year work experience
• Able to work rotating shifts
• Willing to Relocate

Your Salary and Benefits in Lisbon, Portugal (While your VISA is in progress)

• Salary is xe2x82xac775 per month
• 10% shift allowance (xe2x82xac77.50)
• A night allowance (Separate to shift allowance)
• 13th cheque: xe2x82xac100 per month (on top of basic salary)
• 14th cheque: xe2x82xac100 per month (on top of basic salary)
• Full accommodation (Fully furnished- studio apartment)
• Pension scheme
• Life Assurance
• Employee Assistance Programme
• Daily meal allowance
• Weekly fresh fruits and snacks
• Free local beer every Thursday
• Flights to and from your home country to sort out your Visa application

Your Salary and Benefits in Cape Town, South Africa

• Salary is R 20 000 per month cost to company (Market related)
• 10% shift allowance (R2 000)
• Medical aid contribution - up to R1 500
• Retirement Annuity contribution - Up to R1000
• Internet Allowance -R400 per month
• Work from Home allowance - up to R2 500 once off
• Quarterly Language Bonus - R 6250 per quarter
• Group Life Cover
• Funeral Fund Benefit
• 1 free meal per day
• Free gym membership in our in-house gym
• 1 free massage every 3 months
• Free accommodation for 3 Months - Fully furnished private room - House share (Outside of Cape Town)
• Free Uber travels for 3 Months (night shifts only)
• Free return flight to anywhere in the world - Flight subsidy up to R12 000 (Doesn't apply to SA IDs or PR applicants)
• If you like to socialise, we have a Digi Bar on Fridays and Team socials

Responsibilities

• Responding to customer queries by telephone, email and online chats in Finnish and English Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

About the Company

Our client is a proud partner for a leading online sports brands worldwide. Based in Cape Town with offices in London and Portugal, they provide market-leading services to our international client base, while successfully managing, supporting and promoting established online gaming brands. From digital marketing, software development and business intelligence to design, training and communications we nurture and create career growth for all their people.

Black Pen Recruitment