Job Description

Relief Travel Specialist
A Role for the Travel Professional Who Thrives on Variety, Challenge and Impact
If you're the kind of travel specialist who finds energy in solving complex itinerary puzzles, enjoys stepping into dynamic environments and takes pride in being the steady and capable presence that keeps a world?class team moving -- this role was designed for you. It's a role that offers unmatched exposure, rapid learning, and the chance to work across diverse destinations, suppliers, and travel styles.
Why This Role Matters
This position is central to maintaining service excellence across the business. You'll be the person who ensures continuity, protects relationships and upholds the brand's reputation for exceptional guest experiences. Your adaptability, calm presence and problem?solving ability will directly influence the quality of every journey crafted.
What You'll Do

• Step confidently into consultant desks during leave periods, managing requotes, proposals, and active files with minimal handover.
• Support brochure quotes and contribute to the design of inspiring, guest?ready itineraries.
• Assist in planning and coordinating agent educational trips, working closely with Sales to ensure seamless execution.
• Participate in system and process improvements, including testing and implementation.
• Follow up on provisional bookings and revive dormant leads with insight and initiative.
• Support consultants during peak seasons by loading bookings and managing overflow.
• Communicate clearly and consistently with agents, Sales teams, supplier partners, and internal colleagues.
• Participate in rotational emergency duty and weekly early/late shift rotations.
• Deliver service with calm professionalism, even in high?pressure moments.

Who This Role Is Perfect For

• You thrive in environments where no two days look the same.
• You enjoy being the go?to person when things get complex.
• You're energised by variety and the chance to work across multiple desks.
• You're methodical, detail?driven, and naturally organised.
• You love learning -- new systems, new destinations, new ways of doing things.
• You take pride in being the calm, capable presence that keeps operations seamless.
• You're motivated by purpose, not pressure.

What Success Looks Like

• Confidently stepping into any consultant desk with minimal guidance.
• Building trusted relationships with agents, suppliers, and internal teams.
• Demonstrating strong commercial awareness in your decisions.
• Contributing to smoother systems, processes, and team flow.
• Recognised as the person who brings stability, clarity, and excellence wherever you step in.

Knowledge & Skills You'll Bring

• A passion for service excellence.
• Strong working knowledge of Tourplan and Microsoft applications (advantageous).
• Solid understanding of South Africa, Southern Africa, and East Africa (preferred).
• Understanding of travel industry channels and market nuances.
• Excellent computer literacy (MS Office, WETU).
• Commercial awareness and the ability to support strategic decision?making.
• Strong problem?solving skills and a collaborative mindset.
• A willingness to learn, assist, and grow continuously.

Personal Qualities That Set You Apart

• Excellent interpersonal skills and a natural sense of urgency.
• Passion for guest delight and service quality.
• Diligent, self?motivated, and organised.
• Willing to share knowledge and uplift others.
• Driven by contribution rather than targets.
• Strong administrative discipline.
• High energy, adaptability, and perseverance.

Experience Required

• 3-5 years inbound tour consulting experience (minimum).
• A methodical, detail?focused, creative thinker with the ability to work under pressure.
• Comfortable with routine tasks while still bringing initiative and curiosity.
• Flexible, decisive, and able to overcome obstacles with persistence.

If This Sounds Like You...
You're likely the kind of travel professional who takes pride in being the quiet force behind unforgettable journeys -- the one who keeps things moving, solves problems before they escalate, and brings calm clarity to busy seasons.
If that's you, this is where you belong.

Skills Required