Job Description

Closing Date: 2025-06-28Job Type: PermanentJob Level: SkilledExperience: Between 3 - 5 YearsEE/AA: NoSummaryRelief Travel Specialist Luxury Travel Company Sandton, JohannesburgA leading luxury travel company is seeking an adaptable and service-driven Relief Travel Specialist to join their Sandton, Johannesburg team. This permanent role is ideal for a seasoned inbound travel consultant who thrives in a dynamic environment and enjoys stepping in to support team operations where needed. Your passion for Africa and flair for high-touch service will be highly valued in this guest-centric, detail-focused team.DescriptionThe Relief Travel Specialist plays a critical support role across the business, temporarily managing consultants desks during leave periods, handling educational bookings, chasing provisional bookings, and assisting with brochure quotes and dead leads. You will work closely with the sales team, agents, and suppliers to design and deliver exceptional travel experiences for discerning guests. The role includes rotational emergency duty and early/late shift patterns.Key Responsibilities:

• Take over active consultant desks during leave or educational trips
• Manage requotes, proposals, and booking follow-ups
• Assist with brochure quotes and peak-period booking input
• Create and manage hosted and agent educational bookings
• Support implementation and testing of systems and procedures
• Proactively follow up on dead leads during quiet periods
• Deliver exceptional, high-touch itinerary planning and guest service
• Communicate effectively with agents, suppliers, and colleagues
• Participate in emergency duty (on a rotational basis)
• Adhere to early and late shift working hours (weekly rotation)

• Minimum 35 years inbound tour consulting experience
• In-depth knowledge of Southern and East African destinations
• Strong computer skills: Tourplan (advantageous), MS Office, WETU
• Solid understanding of travel industry terms, products, and channels
• Passion for outstanding guest service and conservation values
• Calm, professional, and self-motivated
• Strong communication, interpersonal, and problem-solving skills
• Collaborative, curious, and solutions-oriented mindset
• Ability to meet deadlines, stay organised, and support team success