Job Description

Job Summary
Relief Travel Specialist | Luxury Safari Tours Company | Johannesburg
Salary: Negotiable DOE | Live-Out
Kendrick Recruitment is currently seeking a Relief Travel Specialist for a well-established luxury safari tours company based in Johannesburg. This is a dynamic role ideal for a seasoned travel professional who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional travel experiences.
Key Responsibilities:
Manage travel consultant desks during leave or educational trips, handling requotes and ongoing proposals
Assist with brochure quotes and booking processes
Coordinate and develop agent educational and hosted trips in collaboration with the Sales team
Support implementation and testing of new systems and procedures
Follow up on provisional bookings and convert dead leads during quieter periods
Load bookings for consultants during peak periods
Creatively plan and design customized travel itineraries
Maintain clear and consistent communication with agents, internal sales teams, suppliers, and colleagues
Participate in emergency duty rotation and work early/late shifts on a weekly schedule
Uphold company values focused on people, land, and wildlife
Knowledge & Experience Required:
Minimum 3-5 years of inbound tour consulting experience
Strong knowledge of South Africa, Southern and East Africa (preferred)
Experience with Tourplan and Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with WETU and travel industry platforms
Excellent understanding of product knowledge, terms and conditions, and supplier networks
Experience with the sales process, market segmentation, and travel channels
Skills & Attributes:
Strong administrative and organizational skills
Excellent interpersonal and communication abilities
Problem-solving mindset with attention to detail
Self-motivated, proactive, and team-oriented
Passion for guest satisfaction and service excellence
Willingness to support and inspire others
Calm, professional demeanor with the ability to work under pressure
This is an exciting opportunity for an experienced and adaptable travel professional to join a passionate team and play a pivotal role in delivering world-class safari journeys.
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